Robotics Field Service Technician

Formic•Killeen, TX

About The Position

Formic is hiring a hands-on member of its Fleet Operations Team to support the uptime, operational performance, and reliability of deployed robotic manufacturing systems. Working closely with Engineering and senior field staff, the technician performs scheduled preventive maintenance, carries out assigned corrective repairs, responds to on-site service calls, and represents Formic within customer facilities. The role operates in live manufacturing environments and requires safety-focused, checklist-driven execution, calm work during production interruptions, and clear service documentation. The technician follows assigned field schedules and coordinates logistics with customers and internal stakeholders. They use Formic dashboards and fleet tools to monitor system performance, report anomalies, document service work and follow-up actions, and flag recurring failures for investigation. The role also supports root-cause analysis, audits, and continuous improvement as directed, while building technical skills across robotics, controls, networking, and industrial systems. The position involves local travel up to 80% and overnight travel up to 50%. It is paid hourly at a posted rate of $25–$32, with overtime paid as required by law for hours worked over 40 in a workweek. The posting estimates that field service work typically runs approximately 50 or more hours per week and annualized earnings typically range from $71,500 to $91,520, depending on experience, hourly rate, and actual hours worked.

Requirements

At least 2 years of hands-on field service or maintenance experience supporting robotic or industrial automation systems.
Solid troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
Experience using CMMS platforms to track and report maintenance activity.
Ability to travel locally up to 80% and overnight up to 50%.
Clear written and verbal communication skills, including the ability to produce structured service documentation.
Demonstrated commitment to safety and disciplined, checklist-driven field execution.
Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight.

Nice To Haves

Hands-on experience with 6-axis robot brands such as FANUC, KUKA, Yaskawa, ABB, or Universal Robots, including maintenance, troubleshooting, or basic programming.
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
Prior customer-facing field experience.
Spanish language proficiency.

Responsibilities

Execute scheduled preventive maintenance on robotic manufacturing cells using established checklists and procedures.
Perform directed corrective maintenance and repairs assigned by Engineering, dispatch, or senior technicians.
Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex or unresolved issues to Engineering.
Provide hands-on technical support to customer operators and maintenance teams.
Log service activity, asset updates, and spare-part requirements in CMMS platforms.
Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders.
Monitor system performance using Formic dashboards and fleet tools, and report anomalies to Engineering.
Document service work and follow-up actions clearly and precisely.
Flag recurring issues or failure patterns to Engineering for further investigation.
Build professional, trusted relationships with plant managers and site personnel.
Adhere strictly to safety standards, including LOTO and industrial compliance requirements.
Support root-cause analysis sessions, audits, and continuous improvement initiatives as directed.
Continuously build technical skills across robotics, controls, networking, and industrial systems.

Benefits

Equity through Formic's stock option program.
Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% dependent coverage; optional buy-up plans are available.
FSA and DCFSA.
Employer-paid life insurance and short-term and long-term disability coverage through Unum.
Fully funded Employee Assistance Program.
Up to 12 weeks of paid parental leave.
Company-sponsored 401(k) retirement savings plan.
One-time home office stipend for fully remote and hybrid employees.
Monthly cell phone reimbursement toward personal phone and internet expenses.
15 days of paid time off, in addition to company holidays.
Overtime pay, in accordance with applicable federal and state law, for hours worked over 40 in a workweek.