Robotics Field Service Technician

Formic•Temple, TX

9d•$25 - $32

About The Position

Formic is seeking a hands-on Robotics Field Service Technician to join its Fleet Operations Team and support uptime and operational performance across deployed robotic systems. The technician works closely with Engineering and senior field staff, performing preventive maintenance, directed corrective repairs, and customer-facing support at manufacturing facilities. The role operates in uptime-critical environments and calls for safety-focused, disciplined execution of established procedures, calm response to production interruptions, and clear documentation. This work supports fleet performance, customer satisfaction, and long-term system reliability. The role involves following field schedules and coordinating service logistics with customers and internal stakeholders. It includes local travel of up to 80% and overnight travel of up to 50%. Field service work typically runs approximately 50+ hours per week, including travel, site activity, and documentation; overtime is paid for hours worked over 40 in a workweek in accordance with applicable law. The position is paid hourly at $25–$32. Annualized earnings typically range from $71,500–$91,520, depending on experience, hourly rate, and actual hours worked. Formic offers a benefits and perks package to full-time, U.S.-based team members.

Requirements

At least 2 years of hands-on field service or maintenance experience supporting robotic or industrial automation systems.
Troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
Experience using CMMS platforms to track and report maintenance activity.
Comfort with local travel up to 80% and overnight travel up to 50%.
Clear written and verbal communication skills, including the ability to produce structured service documentation.
Demonstrated commitment to safety and disciplined, checklist-driven field execution.
Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight.

Nice To Haves

Hands-on experience with 6-axis robot brands such as FANUC, KUKA, Yaskawa, ABB, or Universal Robots, including maintenance, troubleshooting, or basic programming.
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
Prior customer-facing field experience.
Spanish language proficiency.

Responsibilities

Execute scheduled preventive maintenance on robotic manufacturing cells using established checklists and procedures.
Perform directed corrective maintenance and repairs assigned by Engineering, dispatch, or senior technicians.
Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex or unresolved issues to Engineering.
Provide hands-on technical support to customer operators and maintenance teams.
Log service activity, asset updates, and spare-part requirements in CMMS.
Follow assigned field schedules and coordinate daily logistics with customers and internal stakeholders.
Monitor system performance using Formic dashboards and fleet tools, and report anomalies to Engineering.
Document service work and follow-up actions clearly and precisely.
Flag recurring issues or failure patterns to Engineering for investigation.
Build professional, trusted relationships with plant managers and site personnel.
Follow safety standards, including LOTO and industrial compliance requirements.
Support RCA sessions, audits, and continuous improvement initiatives as directed.
Continuously build technical skills across robotics, controls, networking, and industrial systems.

Benefits

Equity through Formic’s stock option program.
Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents; optional buy-up plans are available.
FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid.
Fully funded Employee Assistance Program (EAP).
Up to 12 weeks of paid parental leave.
Company-sponsored 401(k) retirement savings plan.
One-time home office stipend for fully remote and hybrid employees.
Monthly cell phone reimbursement toward personal phone and internet expenses.
15 days of paid time off, in addition to company holidays.
Overtime pay for hours worked over 40 in a workweek, in accordance with applicable federal and state law.