AAA Roadside & Tow Driver

AAA Mid-Atlantic•New Castle, DE

About The Position

AAA’s New Castle, Delaware Fleet is hiring full-time drivers for its Roadside Assistance team. Drivers assist members in varied weather conditions by providing roadside services such as tire changes, battery jump-starts, fuel delivery, lock-out assistance, towing, and vehicle recovery. The role requires dependable, empathetic customer service, sound safety decisions, and comfort working primarily from a service vehicle and outdoors. Drivers use in-truck technology to record call information, process payments, handle cash, and complete reports. They inspect vehicles and equipment, secure fleet vehicles and equipment, communicate with members about service and safety, and may represent AAA at promotional events. Paid training is provided, and required departmental courses must be completed within 60 days of hire. The schedule is determined by the company and must accommodate days, nights, weekends, and holidays.

Requirements

Be at least 21 years old.
Have a high school diploma or equivalent.
Possess and maintain a valid driver's license for the state of residence and meet state and local licensing requirements.
Be able to pass a physical examination required by the Department of Transportation and/or company policy.
Be able to lift and carry equipment weighing up to 75 pounds, bend, kneel, balance, change tires, inspect and push vehicles, and use hand tools.
Obtain satisfactory pre- and post-employment screening results, including criminal, drug, and motor vehicle screening.
Be able to operate passenger vehicles and light-to-medium-duty trucks with manual and automatic transmissions.
Communicate effectively in writing, verbally, by email, and using assigned technology such as GPS.
Successfully complete required departmental training within 60 days of hire and additional training as required; schedule adjustments may be needed to attend training.

Nice To Haves

Three years of experience in an automotive or mechanical environment, technical school, or at least three years of experience in sales and/or customer service is preferred.

Responsibilities

Provide tow and recovery services according to established guidelines and quality control procedures.
Provide lock-out, fuel delivery, battery jump-start, and tire-change services according to established guidelines and quality control procedures.
Communicate effectively with members to keep them informed and ensure their safety.
Make sound decisions about safe vehicle servicing and accommodating member needs.
Accurately enter call information using in-truck technology, process payments, handle cash, and complete required reports.
Inspect vehicles and equipment to confirm they are safe to operate and meet requirements.
Ensure fleet vehicles and equipment are adequately secured, including when vehicles are not in use.
Participate in special events, such as parades and television, radio, or social media activities, to promote AAA.
Complete required training courses and other duties as assigned.

Benefits

Competitive hourly pay of $24.70, based on experience and position, paid biweekly.
Paid time off, with more than three weeks potentially accrued during the first year.
Eight paid holidays.
401(k) plan with company match up to 7%.
Health insurance, including medical, dental, and vision plan options.
Life insurance.
Up to two weeks of paid parental leave.
Overtime opportunities during peak season.
Individual monthly bonus potential.
Tuition and continuing-learning reimbursement up to $5,250 per year, plus professional certifications.
Complimentary AAA membership with product and service discounts.
Paid uniforms and paid training for qualified Associates.
Company-provided volunteer opportunities and one volunteer day per year.