AAA Roadside & Tow Driver

AAA Club Alliance•Chester, VA

14h

About The Position

AAA’s Chester, Virginia Fleet is hiring full-time drivers for its Roadside Assistance team. Roadside technicians assist members in varied weather conditions by providing towing and recovery, vehicle lock-out assistance, fuel delivery, battery jump starts, and tire changes. The position requires dependable, empathetic customer service and comfort working outdoors. No CDL is required, and paid training is provided. Compensation is $23.50 per hour, based on experience and position, paid biweekly. A 10% shift differential is available for second-shift work. The schedule is determined after training and includes weekends. Overtime during peak season and individual monthly bonuses may be available. Benefits include paid time off, paid holidays, a 401(k) with company match, insurance, tuition reimbursement, complimentary AAA membership, paid uniforms, and paid training for qualified associates.

Requirements

Must be at least 21 years old.
High school diploma or equivalent.
Valid driver's license for the state of residence.
For Virginia, must currently possess or be able to obtain a Virginia Tow License.
Ability to pass a physical examination every two years as required by the Department of Transportation and/or company policy.
Satisfactory pre- and post-employment screening results, including criminal, drug, and motor vehicle screening.
Complete required departmental training courses within 60 days of hire and meet all state and local licensing requirements.
Ability to complete additional future departmental training as required; schedule adjustments may be needed to attend training.
Ability to communicate effectively in writing, verbally, and using assigned technology.
Ability to use hand tools to provide service.
Basic skills using email and GPS.
Ability to operate passenger vehicles and light-to-medium-duty trucks, including vehicles with manual and automatic transmissions.
Ability to lift and carry equipment weighing up to 75 pounds, bend, kneel, balance, change tires, inspect vehicles, and push vehicles.

Nice To Haves

Three years of experience in an automotive or mechanical environment, technical school, or at least three years of experience in sales and/or customer service is preferred.

Responsibilities

Provide towing and recovery services in accordance with established guidelines and quality control procedures.
Provide lock-out, fuel delivery, battery jump-start, and tire-change services according to established guidelines and quality control procedures.
Communicate effectively with members to keep them informed and ensure their safety.
Make sound decisions about safe vehicle service and accommodate member needs.
Accurately enter call information using in-truck technology, process payments, handle cash, and complete required reports.
Inspect vehicles and equipment to ensure they are safe to operate and meet requirements.
Keep fleet vehicles and equipment secured, including when vehicles are not in use.
Participate in special events promoting AAA, such as parades and television, radio, or social media events.
Perform other duties as assigned.

Benefits

Competitive hourly pay of $23.50, based on experience and position, paid biweekly.
10% shift differential for second-shift work.
Overtime opportunities during peak season.
Individual monthly bonus potential.
More than three weeks of paid time off may be accrued during the first year; the benefits section also states two or more weeks of PTO within the first year.
Eight paid holidays; the benefits section also refers to paid company holidays.
401(k) plan with company match up to 7%.
Health insurance, including medical, dental, and vision plan options.
Life insurance.
Paid parental leave of up to two weeks.
Tuition and continual learning reimbursement up to $5,250 per year, including professional certifications.
Complimentary AAA membership with product and service discounts.
Paid uniforms.
Paid training for qualified associates.
Company-provided volunteer opportunities and one volunteer day per year.