AAA - Tow Driver - Flatbed - Nights

AAA Mountain West Group • Hayward, CA

2d • Onsite

About The Position

The Tow Driver drives and operates a flatbed tow truck and towing equipment to assist AAA members and commercial customers. The role may also involve operating battery-service or light-service vehicles, performing simple vehicle diagnostics and troubleshooting, and delivering an outstanding customer service experience. The driver interacts with customers at service scenes, builds rapport and trust, assesses safety, and may offer AAA products and services. The position uses onboard computers, radio communications, and mapping systems, and requires completing daily paperwork such as call logs, battery invoices, and cash receipts.

Requirements

• Possess a valid driver's license and a safe driving record.
• Have two years of experience in a customer-contact role.
• Have clear, proficient verbal and written communication skills, including under pressure.
• Have common knowledge of vehicle components and common causes of vehicle failure.
• Demonstrate problem-solving and listening skills to evaluate member safety, discern safety issues, and respond appropriately.
• Be able to drive both manual- and automatic-transmission vehicles.
• Complete applicable education and training, including AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, and Battery Service Training.
• Provide a photograph for identification purposes.
• Be able to lift and carry tires and parts weighing up to 50 pounds several times a day, and bend, kneel, and stoop as required for service calls.

Nice To Haves

• Vocational technical automotive training or certification, or equivalent experience.
• ASE (Automotive Service Excellence) certification.

Responsibilities

• Drive and operate a service vehicle to provide services such as flat-tire changes, lockout assistance, and fuel delivery.
• Interact with customers at service scenes, establish rapport, build relationships and trust, and solve problems.
• Offer AAA products and services to members during service interactions.
• Use onboard computers, radio communications, and mapping systems.
• Complete daily paperwork, including call logs, battery invoices, and cash receipts.
• Perform simple vehicle diagnostics and troubleshooting.

Benefits

• Opportunity to participate in the AAA discretionary annual incentive plan or other incentive plans, depending on position.
• 401(k) matching: $1 company match for each $1 contributed, up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly.
• Depending on position, an additional 24 hours per year earmarked for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.
• Potential to earn up to an additional $1,900 per month through quality and productivity incentives.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed