AAA - Flatbed Tow Service

AAA Mountain West Group • Reno, NV

7d • Onsite

About The Position

AAA Mountain West Group is hiring a Flatbed Tow Service provider in Reno, Nevada. The role provides roadside assistance to AAA members, combining safe tow-truck operation with basic vehicle diagnostics and services such as tire changes, fuel delivery, and vehicle lockouts. Team members are expected to provide calm, helpful customer service to members who may be stranded or distressed. No prior towing experience is required; paid training is provided.

The position guarantees a minimum of 40 hours per week. The schedule allows flexibility during the first 4–6 weeks of training, followed by a 2:00 p.m.–10:30 p.m. shift, Saturday through Wednesday. The posting also describes flexibility to work shifts beginning at 8:00 a.m., 11:00 a.m., 1:00 p.m., or 3:00 p.m. through midnight, including weekends. Starting pay is $22.75 per hour, with shift differentials and monthly productivity incentives potentially adding up to $1,900 per month.

The work is performed outdoors at vehicle sites and involves exposure to all weather and traffic conditions. Recovery sites may be wet, messy, or hazardous. The role involves lifting and carrying tires and parts weighing up to 50 pounds several times a day, as well as bending, kneeling, and stooping. Service providers must provide a photograph for identification purposes.

Requirements

• No prior towing experience is required; paid training is provided.
• Have a customer-first mindset and a passion for helping people.
• Hold a valid driver's license and have a safe, clean driving record, where applicable.
• Have common knowledge of vehicle components and common causes of vehicle failure.
• Demonstrate problem-solving and listening skills.
• Be able to drive a manual- or automatic-transmission vehicle.
• Be willing and flexible to work assigned shifts, including weekends.
• Lift and carry tires and parts weighing up to 50 pounds several times a day, and bend, kneel, and stoop as required.
• Provide a photograph for identification purposes.

Responsibilities

• Operate tow trucks safely and efficiently.
• Perform simple vehicle diagnostics to identify vehicle issues.
• Provide roadside assistance, including tire changes, fuel delivery, and vehicle lockouts.
• Build trust with members, solve problems, and provide a calm, helpful presence at service scenes.
• Communicate clearly and proficiently, verbally and in writing, including under pressure.
• Evaluate member safety, identify safety issues, and respond appropriately.

Benefits

• Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
• Company 401(k) match up to 6% of eligible earnings; automatic 3% enrollment with contributions increasing 1% annually.
• Commuter benefits for transit or parking, with up to $680 per month set aside before taxes.
• Medical, dental, and vision coverage, with medical plan choices and full coverage for preventive dental and vision care.
• Wellness program and six free annual mental health sessions with therapists or coaches for the employee and family.
• Company contribution to a health savings account for Blue Tier enrollees: $1,000 for individual coverage or $2,000 for family coverage annually.
• Company-paid basic life and AD&D insurance equal to one times annual salary.
• Paid time off, accruing up to 136 hours (17 days) in the first year.
• 11 paid holidays per year.
• Up to $5,250 per year in tuition reimbursement for job-related degrees or certifications, eligible after six months.
• Free AAA Classic Membership and product discounts, including exclusive home and auto insurance discounts.
• Guaranteed minimum of 40 hours per week.
• Shift differentials of $0.75 to $1.50 per hour, depending on hours and days worked.
• Monthly productivity incentives of up to $1,900.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed