AAA - Tow Driver - Flatbed - Nights

AAA Mountain West Group • Hayward, CA

4d • Onsite

About The Position

AAA is hiring a Tow Driver to drive and operate a flatbed service vehicle and towing equipment for AAA members and commercial purposes. The role includes performing simple vehicle diagnostics and troubleshooting, providing roadside services, and delivering an outstanding customer service experience. The position works nights and involves servicing vehicles outdoors at vehicle sites in varying weather and traffic conditions.

Requirements

• Valid driver's license and a safe driving record.
• Two years of experience in a customer contact role.
• Clear and proficient verbal and written communication, including under pressure.
• Common knowledge of vehicle components and common reasons for vehicle failure.
• Problem-solving and listening skills to evaluate member safety, identify safety issues, and respond appropriately.
• Ability to drive manual and automatic shift vehicles.
• Complete applicable education and training, such as AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, and Battery Service Training.
• Ability to lift and carry tires and parts weighing up to 50 pounds several times a day, and to bend, kneel, and stoop as required.
• Provide a photograph for identification purposes.

Nice To Haves

• Vocational technical automotive training or certification, or equivalent experience.
• ASE (Automotive Service Excellence) Certification.

Responsibilities

• Drive and operate a service vehicle to provide services such as flat tire changes, lock-outs, and fuel delivery.
• Interact with customers at service scenes, establish rapport, build relationships and trust, and solve problems.
• Offer AAA products and services to members during service interactions using sales skills.
• Use on-board computers, radio communications, and mapping systems.
• Complete daily paperwork, including call logs, battery invoices, and cash receipts.
• Perform simple vehicle diagnostics and troubleshooting.

Benefits

• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans, depending on position.
• 401(k) matching: $1-for-$1 company match up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly; depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed