Roadside Service Technician - Fort Mill Ford

Sonic Automotive•Fort Mill, SC

About The Position

The Roadside Service Technician responds to service calls and provides on-site automotive support to customers experiencing vehicle issues. Services include jump starts, tire changes, lockouts, fluid top-offs, battery testing, basic vehicle checks, and inspections. The technician reports major concerns to the Service Advisor, maintains service equipment and the service vehicle, follows safe roadside procedures and company safety policies, communicates with customers and teammates, and keeps accurate job records. This is a full-time position with Saturday availability required and Sundays always off.

Requirements

Strong mechanical aptitude and a problem-solving mindset.
Willingness to work flexible hours, including weekends or evenings if needed.
Excellent communication and customer service skills.
Ability to work independently in outdoor conditions.
Valid driver’s license with a clean driving record.
Must be authorized to work in the USA.
Must pass a pre-employment background check, drug test, and MVR screening.

Nice To Haves

Prior experience in automotive maintenance or roadside assistance is preferred.

Responsibilities

Respond to roadside assistance calls in a timely and professional manner.
Perform jump starts, tire changes, lockouts, fluid top-offs, and battery testing.
Conduct basic vehicle checks and inspections, reporting major concerns to the Service Advisor.
Keep service equipment and the vehicle clean and in working condition.
Follow procedures for safe vehicle handling and roadside operations.
Communicate clearly with customers and teammates to ensure seamless service.
Maintain accurate service records and documentation for each job.
Use tools and materials efficiently to avoid unnecessary waste.
Follow company safety policies and immediately report incidents.

Benefits

Medical, dental, and vision insurance.
$0 monthly premium for technicians after 12 months; coverage begins at hire.
Reduced rates for dependent coverage.
401(k) with company match.
Paid time off that increases with tenure.
Closed on Thanksgiving and Christmas.
Employee pricing on vehicles, parts, and service.
Free and discounted gym membership options.
Exclusive travel discounts on hotels, flights, and rentals.
OEM certification and paid manufacturer training opportunities.
Career growth within a Fortune 500 company.
Tenure bonus program beginning at six months, with bonuses increasing with tenure and paid annually.