Branch Customer Service Representative - Fort Mill

AAA-The Auto Club Group•Indian Land, SC

12d•$19 - $22•Onsite

About The Position

The Branch Customer Service Representative is the welcoming, in-office face of AAA, serving members in person at an ACG branch. The representative supports members by providing customer service and promoting or selling membership, travel products, select banking products, and other ACG offerings. The role also contributes to sales and branch goals through lead generation, promotional outreach, accurate payment processing, and administrative support for travel and insurance sales staff. The position is hourly and full-time. The listed schedule is Monday through Friday, 8:30 a.m. to 6 p.m., with possible rotating Saturdays from 9 a.m. to 1 p.m. The description also calls for flexibility to work irregular hours, including holidays and weekends, and to participate in community events when needed. The role is based in an ACG branch and involves serving members in person. The posting identifies the position as Branch Customer Service Representative – Fort Mill and gives a Fort Mill, South Carolina address, but later states that the branch office is located in Portage, Michigan. Compensation is $19.00–$21.50 per hour based on experience, with additional incentives and annual bonus potential based on performance. ACG describes benefits including medical, prescription, dental and vision coverage; life and disability coverage; retirement and savings plans; paid time off and holidays; paid leave programs; tuition assistance and professional certification reimbursement; complimentary AAA membership; and adoption assistance. The posting is expected to remain open through December 31, 2026, but may close earlier once a qualified candidate pool is identified.

Requirements

High school diploma or equivalent.
Experience working in a customer-focused environment and delivering timely, helpful solutions.
Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
Comfort using Microsoft Office applications and learning workplace technology that supports customer service.
Ability to multitask, prioritize work effectively, and stay focused on office and customer service goals.
Effective verbal and written communication skills and ability to work collaboratively in a team environment.
Ability to perform basic mathematical calculations accurately to support monetary transactions.
Ability to work under pressure in a high-volume, fast-paced customer service environment.
Schedule flexibility, including irregular hours, holidays, weekends, and community events when needed.
Ability to perform the duties described in the posting, with reasonable accommodations as needed for otherwise qualified applicants.

Responsibilities

Greet, serve, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
Generate leads, share travel and insurance specials, provide travel information, and make outbound promotional calls for insurance and travel products.
Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
Process payments for insurance policies, travel products, tickets, and travel money products; handle remittance and depository transfers; and balance the cash drawer.
Provide administrative support to travel and insurance sales staff during peak periods.
Participate in office activities that support branch goals.
Perform other duties as assigned.
Maintain a professional, efficient service approach and a well-maintained work area while working toward office and customer service goals.
Work irregular hours, including holidays and weekends, and participate in community events when needed.
Maintain regular and reliable attendance.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program with confidential support services.
Company-paid basic life insurance, with optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with 50% company match on employee contributions up to 6% of pay, subject to the terms described in the posting.
Additional company retirement contribution of 4% of pay each payday, with 100% vesting after three years of service.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off; full-time new employees may receive up to 12 days annually, subject to eligibility and applicable requirements.
Ten company-paid holidays annually for eligible full-time employees, plus one mental health day, two floating holidays, and one volunteer day.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance of up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Additional incentives and annual bonus potential based on performance.