Automotive Service Advisor - Fort Mill Ford

Sonic Automotive•Fort Mill, SC

About The Position

Fort Mill Ford, a Sonic Automotive family dealership, is hiring an Automotive Service Advisor. The role schedules and coordinates service appointments, welcomes customers, prepares repair estimates, communicates repair progress and changes, and advises customers on vehicle maintenance. The Service Advisor is expected to support customer satisfaction, follow dealership standards and applicable regulations, and comply with safety policies. Compensation is draw/commission, with on-target earnings of $50,000–$90,000 or more per year when meeting and exceeding service department quotas and goals. The position is full-time, with Sundays always off and Saturday availability required.

Requirements

Two years of Service Advisor experience.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
Must be authorized to work in the USA.
Must perform duties and responsibilities safely.
Must be able to pass pre-employment testing, including background checks, MVR, drug test, and credit report, and have a valid driver's license.

Responsibilities

Schedule service appointments and obtain customer and vehicle information before arrival when possible.
Greet customers in a timely and friendly manner.
Provide complete and accurate written cost estimates for labor and parts and establish a promised completion time.
Monitor repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain cost and timing requirements, and obtain authorization before performing additional repairs.
Test-drive vehicles or refer them to a test technician as necessary.
Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advise customers on vehicle care and the value of maintenance according to manufacturer specifications, using maintenance menus.
Maintain the dealership-prescribed standard for hours per customer repair order written.
Follow applicable federal, state, and local regulations, including rules on hazardous-waste disposal and OSHA right-to-know requirements.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.