AAA Roadside Automotive Technician

AAA Central Penn•Manheim Township, PA

5d•Onsite

About The Position

AAA Central Penn is hiring customer-service-oriented Service Technicians for its Automotive team. Technicians assist members whose vehicles have become disabled on the road, performing roadside assistance and battery services while providing positive, professional, and empathetic customer experiences. The role is considered Essential Duty Personnel, so technicians work as scheduled, including weekends and holidays, in all weather conditions. Second-shift positions are based in Harrisburg and Lancaster, Pennsylvania. A CDL is not required. The position starts at $19.40 per hour, with an opportunity to earn a shift differential. Automotive experience is not required; training is provided. AAA Central Penn describes its workplace as community-minded and inclusive, with employee recognition activities and opportunities to participate in committees focused on safety, wellness, and engagement.

Requirements

High school diploma or equivalent.
Valid Pennsylvania driver's license and a clean driving record.
Previous customer service experience and a genuine interest in helping people in need.
Clear, confident communication in person, by phone, and online.
Flexible, can-do attitude and willingness to learn.
Ability to use technology and navigate company systems.
Motivation and readiness to take action.
Ability to build trust through communication and attention to detail.

Responsibilities

Perform roadside assistance, including on-scene evaluations, vehicle unlocking, flat tire changes, fuel delivery, and minor repairs.
Provide battery services, including testing, diagnosing, preparing, and installing batteries; explaining warranties; and completing documentation.
Explain service options to customers and introduce them to AAA Central Penn products and services.
Make independent decisions while following company policies and AAA Quality Standards.
Promptly report defects or concerns to a supervisor.
Maintain the assigned vehicle and tools, inspect equipment daily, and ensure safety systems are functioning.
Provide urgent, caring, professional, and empathetic service to customers.

Benefits

Front-loaded paid time off (PTO).
One personal day.
Eight paid company holidays, including Christmas Eve and New Year's Eve.
Medical, dental, and vision benefits.
Health Savings Account with employer contribution and Flexible Spending Account options.
401(k) with up to 6% company matching; fully vested upon the first contribution.
Life insurance and long-term disability coverage at no out-of-pocket cost to employees.
Up to three additional PTO days per year for community volunteering and AAA Cares events.
Tuition reimbursement.
Free AAA Premier Membership.
Discounts and perks on travel, branch services, car batteries, and more.
Opportunity to earn a shift differential.