AAA Roadside Automotive Technician
About The Position
AAA Central Penn is hiring customer service-oriented Service Technicians to provide roadside assistance to members. The role involves responding to drivers who need help with vehicle issues, delivering professional and empathetic service, and introducing customers to AAA Central Penn products and services. Automotive experience is not required; training is provided. This is an essential-duty role requiring work as scheduled, including weekends and holidays, in rain, snow, or shine. The positions are second shift and based in Harrisburg or Lancaster, Pennsylvania. CDL is not required. Starting pay is $19.40 per hour, with the opportunity to earn a shift differential. AAA Central Penn describes a community-focused workplace that values diversity, inclusion, employee engagement, and volunteerism. The organization supports local nonprofit organizations through its AAA Cares initiative and recognizes employees through events and other activities.
Requirements
- High school diploma or equivalent.
- Valid Pennsylvania driver’s license and a clean driving record.
- Previous customer service experience and a genuine interest in helping people in need.
- Clear, confident communication in person, by phone, and online.
- Flexible, can-do attitude and willingness to learn.
- Ability to use technology and navigate company systems.
- Self-motivated, action-oriented approach.
- Strong communication skills and ability to build trust.
- Attention to detail.
Responsibilities
- Perform roadside assistance, including on-scene evaluations, vehicle unlocking, flat-tire changes, fuel delivery, and minor repairs.
- Provide battery services, including testing, diagnosing, preparing, and installing batteries; explaining warranties; and completing documentation.
- Explain service options to customers and introduce AAA Central Penn products and services.
- Make independent decisions while following company policies and AAA Quality Standards.
- Promptly report defects or concerns to a supervisor.
- Maintain the assigned vehicle and tools, inspect equipment daily, and ensure safety systems are operational.
- Provide positive, professional, urgent, and empathetic customer experiences.
Benefits
- Generous, front-loaded paid time off (PTO).
- One personal day.
- Eight paid company holidays, including Christmas Eve and New Year’s Eve.
- Medical, dental, and vision benefits.
- Health Savings Account with employer contribution.
- Flexible Spending Account options.
- 401(k) with up to 6% company matching and immediate vesting upon the first contribution.
- Life insurance and long-term disability coverage at no out-of-pocket cost to employees.
- Up to three extra PTO days per year for volunteering in the community and attending AAA Cares events.
- Tuition reimbursement.
- Free AAA Premier Membership.
- Discounts and perks, including travel, branch services, and car batteries.
- Opportunity to earn a shift differential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
