Roadside Assistance Territory Manager, Southwest region

Bosch Group • Itasca, IL

8d • Remote

About The Position

Bosch Service Solutions North America LLC is seeking a Roadside Assistance Territory Manager for its Roadside Protect business. The role manages contractor relationships to ensure roadside assistance services meet quality and financial targets. It is remote, but the employee must reside within the assigned territory, preferably near a metropolitan area, and visit the corporate office as needed, approximately quarterly. Frequent travel throughout the assigned territory is required. The position reports to the Director of Product & Partner Management for the Roadside Protect business unit. Applicants must be authorized to work indefinitely in the United States; future work authorization sponsorship is unavailable.

Requirements

• Bachelor’s degree in business; equivalent experience may be considered in lieu of a degree.
• At least 5 years of experience in account or vendor management, business consultation, business ownership, or fleet supervision involving vendors, service providers, or drivers.
• At least 5 years of experience working with and managing independent towing and roadside assistance companies in a contracted environment.
• Experience in rate negotiation.
• Experience in territory management.
• Experience in complaint and damage handling.
• Valid driver’s license and good driving record.
• Willingness and ability to travel as required for business needs and industry events.
• Indefinite authorization to work in the United States; future work authorization sponsorship is unavailable.

Responsibilities

• Manage adherence to the territory plan for service-provider performance metrics, including acceptance, arrival time, and customer experience; claims cost; and in-network dispatch growth.
• Conduct market bids to optimize markets for the best combination of price and performance.
• Handle contracting and onboarding of successful towing and roadside assistance candidates following management approval.
• Investigate and work to resolve complaints and damage cases stemming from territory activity.
• Inspect towing facilities and equipment as needed to ensure contract compliance.
• Use current tools and processes to recruit towing and roadside assistance companies and prepare the territory to respond to service requests while meeting or exceeding business standards.
• Analyze performance gaps and service issues, report findings to management, and take independent action as appropriate.
• Work with the business to investigate and resolve billing disputes with contracted facilities.
• Attend towing association meetings, trade shows, and other industry events to maintain positive working relationships with the towing industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level