Roadside Assistance Technicians - 2nd Shift
About The Position
AAA Cincinnati is hiring dependable, empathetic Roadside Assistance Technicians for full-time second-shift work. Roles include Light Service, Mobile Battery, and Tow Technicians. Technicians work primarily from a service vehicle and provide roadside assistance, battery services, and— for Tow Technicians—towing and recovery. The position involves working outdoors in various weather conditions, communicating with members, maintaining safe vehicles and equipment, and using in-truck technology to record calls and process payments. The second shift includes a 10% differential and a schedule that includes weekends. The position pays $21.00 to $23.50 per hour, with actual pay based on factors such as position, experience, and geographic location. Overtime and monthly bonus opportunities are available. The fleet location is 800 West 5th Street, Cincinnati, OH 45203. Paid training is provided, and required departmental training courses must be completed within 60 days of hire, with additional training as required. Associates may need to adjust their schedules to attend training.
Requirements
- Be at least 21 years old.
- Have a high school diploma or equivalent.
- Possess and maintain a valid driver's license for the state of residence and meet state and local licensing requirements.
- Be able to pass a physical examination as required by the Department of Transportation and/or company policy.
- Obtain satisfactory pre- and post-employment screening results, including criminal, drug, and motor-vehicle screening.
- Operate passenger vehicles and light- to medium-duty trucks with manual and automatic transmissions.
- Communicate effectively in writing, verbally, by email, and using assigned technology such as GPS.
- Successfully complete required departmental training within 60 days of hire and additional future training as required.
- Lift and carry equipment weighing up to 75 pounds; bend, kneel, and balance to change tires, inspect, and push vehicles; and use hand tools to provide service.
Nice To Haves
- Three years of experience in an automotive or mechanical environment, or technical school, or at least three years of experience in sales and/or customer service is preferred.
Responsibilities
- Provide lock-out, fuel delivery, battery jump-start, and tire-change services according to established guidelines and quality-control procedures.
- Provide towing and recovery services according to established guidelines and quality-control procedures (Tow Technicians).
- For Mobile Battery Technicians, sell, install, and test batteries and perform battery warranty services for Members.
- Communicate effectively with members to keep them informed and ensure their safety.
- Make sound decisions about safe vehicle service and accommodate member needs.
- Accurately enter call information into in-truck technology, process payments, handle cash, and complete required reports.
- Inspect vehicles and equipment to ensure they are safe and meet requirements.
- Keep the fleet vehicle and equipment adequately secured at all times, including when the vehicle is not in use.
- Participate in special events, such as parades and television, radio, and social-media activities, to promote the AAA brand.
Benefits
- Competitive base pay of $21.00 to $23.50 per hour
- 10% second-shift differential
- Overtime opportunities
- Monthly bonuses
- More than three weeks of paid time off
- Eight paid holidays
- 401(k) plan with company match
- Medical, dental, vision, and prescription coverage
- Free AAA Membership
- Tuition reimbursement
- Paid training
- Uniforms and tools provided
- Up to two weeks of paid parental leave
- 401(k) company match up to 7%
- Company-provided volunteer opportunities and one volunteer day per year
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
