Roadside Assistance Technicians

AAA Mid-Atlantic • Perrysburg, OH

8d • $20 - $22 • Onsite

About The Position

AAA is hiring Roadside Assistance Truck Drivers, Tow Technicians, and Mobile Battery Technicians for its Fleet Team in Perrysburg, Ohio. Technicians assist members in varied weather conditions by providing services such as tire changes, battery jump-starts, and vehicle towing. The role requires dependable, empathetic people who enjoy helping others and are comfortable working outdoors.

Technicians provide roadside, towing, recovery, or battery services according to the applicable position and established guidelines. They communicate with members, make safety-conscious service decisions, record call information using in-truck technology, process payments, complete reports, and inspect vehicles and equipment. The role may also involve representing AAA at promotional events.

The position is offered full time on either a first or second shift; both shifts include weekends. Second shift receives a 10% shift differential. Overtime is available during peak season. The fleet location is 8350 Fremont Pike, Perrysburg, OH 43551.

Requirements

• Must be at least 21 years old.
• High school diploma or equivalent.
• Valid driver's license for the state of residence and ability to maintain all applicable state and local licensing requirements.
• Ability to pass a physical examination required by the Department of Transportation and/or company policy.
• Satisfactory pre- and post-employment screening results, including criminal, drug, and motor vehicle screening.
• Ability to operate passenger vehicles and light- to medium-duty trucks with manual and automatic transmissions, primarily while working from a service vehicle.
• Ability to communicate effectively in writing, verbally, by email, and using assigned technology such as GPS.
• Successfully complete required departmental training courses within 60 days of hire and additional training as required; schedule adjustments may be needed to attend training.
• Ability to lift and carry equipment weighing up to 75 pounds; bend, kneel, and balance to change tires, inspect, and push vehicles; and use hand tools to provide service.

Nice To Haves

• Three years of experience in an automotive or mechanical environment, or technical school; alternatively, at least three years of experience in sales and/or customer service is preferred.

Responsibilities

• Provide lock-out, fuel delivery, battery jump-start, and tire-change services using established guidelines and quality-control procedures.
• Provide tow and recovery services using established guidelines and quality-control procedures for the Tow Truck Driver position.
• Sell, install, and test batteries and perform battery warranty services for members for the Mobile Battery Technician position.
• Communicate effectively with members, keep them informed, and ensure their safety.
• Make sound decisions regarding safe vehicle service and member needs.
• Accurately enter call information into in-truck technology, process payments, handle cash, and complete required reports.
• Inspect vehicles and equipment to ensure they are in safe operating condition and meet requirements.
• Keep the fleet vehicle and equipment adequately secured, including when the vehicle is not in use.
• Support AAA by participating in promotional special events, including parades and television, radio, or social media activities.

Benefits

• Competitive hourly pay of $19.95 to $22.30, based on position and candidate experience.
• 10% shift differential for second shift.
• Overtime opportunities during peak season.
• Monthly bonuses with potential earnings of an additional $300 to $500 per month.
• Over three weeks of paid time off (PTO).
• Eight paid holidays.
• 401(k) plan with company match; the posting describes the first 4% matched at 125% and also states matching up to 7%.
• Medical, dental, vision, and prescription coverage.
• Free AAA Membership.
• Tuition and continual learning reimbursement, up to $5,250 per year.
• Paid training.
• Uniforms and tools provided.
• Up to two weeks of paid parental leave.
• Company-provided volunteer opportunities and one volunteer day per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED