Roadside Assistance Technician / Tow Technician

AAA-The Auto Club Group•St. Pete Beach, FL

8d•Onsite

About The Position

The Service Vehicle Operator responds to roadside assistance calls from AAA members, providing services such as jump-starts, tire changes, fuel delivery, battery testing and installation, lockout assistance, and minor mechanical adjustments. The role also safely tows disabled vehicles, verifies membership, and delivers professional customer service while working independently in the field. The position is highly active and field-based. Employees spend up to 95% of their time outdoors and on the road in varying weather and around traffic, with less than 5% of the role in a traditional office setting. The role requires a flexible schedule that may include evenings, weekends, holidays, and overtime based on business needs and member demand. Training and resources are provided, with safety as the top priority.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass pre-employment and ongoing drug screening, motor vehicle record review, criminal background check, and DOT physical examination.
Strong customer service skills and the ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
For employment in Illinois, a valid Illinois C-Non CDL driver's license is required.

Nice To Haves

Prior experience providing roadside assistance services such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
At least 21 years of age.

Responsibilities

Respond to AAA roadside assistance requests using a tow truck or service vehicle.
Provide roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles in accordance with established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Work toward goals for member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Hourly pay starting at $21.50, varying by location and experience.
Overtime paid at time-and-a-half.
Shift differentials: 5% premium for hours worked between 5:00 PM and 11:00 PM, and 10% premium for hours worked between 11:00 PM and 5:00 AM.
$1,000 sign-on bonus, paid in installments at 90 and 180 days; eligibility is limited to applicants new to ACG.
$250 quarterly perfect attendance bonus.
Fully paid training.
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance and optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan with company contributions and matching, subject to the stated eligibility, contribution, and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off for eligible employees.
Paid holidays, including additional mental health, floating, and volunteer days for eligible full-time employees.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.