Roadside Assistance Technician / Tow Driver

AAA-The Auto Club Group•Fort Myers, FL

14d•Onsite

About The Position

Join the AAA team as a Service Vehicle Operator responding to roadside assistance calls and helping members with services such as jump-starts, tire changes, lockouts, fuel delivery, battery testing and installation, and minor mechanical adjustments. Safely tow disabled vehicles when needed while providing professional customer service and working independently in the field. The position is based in Fort Myers, Florida, and requires availability for a flexible schedule that may include evenings, weekends, holidays, and overtime based on business needs and member demand. This is a highly active, field-based role. Employees spend up to 95% of their time outdoors and on the road, in varying weather and around traffic; less than 5% of the work is performed in a traditional office setting. Safety is the top priority, and training and resources are provided. The role pays an hourly rate starting at $21.50, which may vary by location and experience. Overtime is paid at time-and-a-half, and shift differentials apply to eligible evening and overnight hours. The posting also describes sign-on and attendance bonuses, paid training, and a range of health, retirement, leave, education, and other benefits.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and on an ongoing basis.
Strong customer service skills and the ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required.

Nice To Haves

Prior experience providing roadside assistance services such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
At least 21 years of age.

Responsibilities

Respond to AAA member roadside assistance requests using a tow truck or service vehicle.
Provide roadside services including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles in accordance with established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Work toward goals for member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Hourly starting rate of $21.50, subject to location and experience.
Overtime paid at time-and-a-half.
Shift differentials of 5% for hours worked from 5:00 PM to 11:00 PM and 10% for hours worked from 11:00 PM to 5:00 AM.
$1,000 sign-on bonus paid in installments at 90 and 180 days for applicants new to ACG, subject to the stated terms.
$250 quarterly perfect attendance bonus.
Fully paid training.
Medical plans, including HSA-eligible options, and prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with company contributions, including a match and an additional company contribution, subject to plan terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off; full-time new employees receive up to 12 days annually, with eligibility and accrual terms described in the posting.
For eligible full-time employees: 10 company-paid holidays, one mental health day, two floating holidays, and one volunteer day annually.
Paid leave programs including parental, bereavement, jury duty, and military leave.
Tuition assistance of up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.