Roadside Assistance Technician/Tow Driver

Auto Club Group•Omaha, NE

5d•Onsite

About The Position

The Roadside Assistance Technician/Tow Driver responds to AAA member service calls using a tow truck or service vehicle. The role provides roadside assistance such as jump-starts, tire changes, fuel delivery, battery testing and installation, lockout assistance, and minor mechanical adjustments, and safely tows disabled vehicles when needed. Technicians work independently in the field, verify AAA membership, provide customer service, and use mobile technology to manage service requests and follow procedures. This is an on-site, highly active field position at 9205 J Street, Omaha, Nebraska. Employees spend up to 95% of their time outdoors and on the road in varying weather and traffic conditions, with less than 5% in a traditional office setting. The schedule is flexible and may include evenings, weekends, holidays, and overtime based on business needs and member demand. The role is hourly and full-time. Compensation starts at $23.00 per hour, which may vary by location and experience; overtime is paid at time-and-a-half. Shift differentials, sign-on and attendance bonuses, and fully paid training are also offered. The Auto Club Group provides a comprehensive benefits package that includes medical, prescription drug, dental, and vision coverage; insurance and disability options; retirement and savings plans; paid time off and holidays; paid leave programs; tuition assistance; professional certification reimbursement; career development opportunities; complimentary AAA membership; and adoption assistance. Reasonable accommodations are available for otherwise qualified applicants. Applicants must complete required screening, including drug, motor vehicle record, criminal background, and DOT physical checks.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
Strong customer service skills and the ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required.

Nice To Haves

Prior experience providing roadside assistance services such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
Must be 21 years of age or older.

Responsibilities

Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles according to established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service during each interaction.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Work toward goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance and optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan, company matching contributions, and additional company contributions.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off.
Company-paid holidays, mental health day, floating holidays, and volunteer day for eligible full-time employees.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance.
Professional certification support with 100% reimbursement for eligible programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Fully paid training.
Overtime opportunities paid at time-and-a-half.
Shift differentials for qualifying evening and overnight hours.
$1,000 sign-on bonus for eligible applicants new to ACG, paid in installments at 90 and 180 days of employment.
$250 quarterly perfect attendance bonus.