Roadside Assistance Technician / Tow Driver

AAA-The Auto Club Group•Tallahassee, FL

5d•Onsite

About The Position

The Roadside Assistance Technician / Tow Driver responds to roadside service calls for AAA members using a tow truck or service vehicle. The role provides hands-on emergency assistance, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, minor mechanical adjustments, and towing disabled vehicles. The technician verifies membership, provides professional customer service, uses electronic devices to manage and document service calls, and completes vehicle inspections and logs. The position is field-based and onsite in Tallahassee, Florida, with work performed primarily outdoors and on the road in varying weather and traffic conditions. Employees must be available for a flexible schedule that may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
Strong customer service skills and the ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
If employed in Illinois, a valid Illinois C-Non CDL driver's license is required.
If employed in Indiana, a valid Illinois For Hire Endorsement is required.

Nice To Haves

Prior experience providing roadside assistance, such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.

Responsibilities

Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles according to established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service during each interaction.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Document daily activities, service calls, vehicle logs, and receipts accurately.
Maintain DOT certification and an acceptable driving record.
Work toward goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance, with optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with employer matching and an additional company contribution.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off.
Company-paid holidays, mental health day, floating holidays, and volunteer day for eligible full-time employees.
Paid parental, bereavement, jury duty, and military leave programs.
Tuition assistance up to $5,250 annually, with 80% covered by ACG.
Professional certification support with 100% reimbursement for eligible programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance.
Fully paid training.
Overtime paid at time-and-a-half.
Shift differentials: 5% premium for hours worked between 5:00 PM and 11:00 PM and 10% premium for hours worked between 11:00 PM and 5:00 AM.
$1,000 sign-on bonus, paid in installments at 90 and 180 days for eligible new-to-ACG applicants.
$250 quarterly perfect attendance bonus.