Roadside Assistance Technician/Tow Driver - Memphis, TN

VetJobs • Memphis, TN

3d • Onsite

About The Position

Join the team as a Service Vehicle Operator responding to AAA member service calls. The role provides emergency roadside assistance, including jump-starts, tire changes, lockout help, and other services, and safely tows vehicles when needed. It combines hands-on problem solving, customer service, and safe driving while working independently on the road.

This is an on-site, field-based position at 5155 Wilfong Road, Memphis, TN 38134. Employees spend up to 95% of their time outdoors and on the road in varying weather and around traffic, with less than 5% of the role in a traditional office setting. The schedule is flexible and may include evenings, weekends, holidays, and overtime based on business needs and member demand.

The position is hourly, with rates starting at $22.50 per hour. Overtime is paid at time-and-a-half. Shift differentials are 5% for hours worked between 5:00 PM and 11:00 PM and 10% for hours worked between 11:00 PM and 5:00 AM. The posting also offers a $1,000 sign-on bonus paid in installments at 90 and 180 days for applicants new to ACG, a $250 quarterly perfect-attendance bonus, and fully paid training. Additional benefits are provided in compliance with applicable state and local laws.

Requirements

• High school diploma or GED.
• Valid state driver's license with minimal driving infractions or incidents.
• Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
• Strong customer service skills and the ability to communicate effectively and professionally.
• Ability to work independently and make sound decisions in the field.
• Comfort using GPS, mobile technology, tablets, and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Ability to read and interpret roadside service procedures and member benefits.
• Basic math and recordkeeping skills.
• Ability to successfully complete AAA training programs.
• Commitment to safety and teamwork.
• If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required.

Nice To Haves

• Prior experience providing roadside assistance services such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
• Previous tow truck driving experience.
• Experience operating wheel-lift, flatbed, or dolly towing equipment.
• Commercial driving experience.
• Automotive knowledge or mechanical aptitude.
• At least 21 years of age.

Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles according to established procedures and towing guidelines.
• Verify AAA membership and provide outstanding customer service.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Document daily activities, service calls, vehicle logs, and receipts accurately.
• Maintain DOT certification and an acceptable driving record.
• Work toward goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Benefits

• Overtime opportunities paid at time-and-a-half.
• 5% shift differential for hours worked between 5:00 PM and 11:00 PM.
• 10% shift differential for hours worked between 11:00 PM and 5:00 AM.
• $1,000 sign-on bonus, paid in installments at 90 and 180 days of employment, for applicants new to ACG.
• $250 quarterly perfect-attendance bonus.
• Fully paid training.
• Benefits such as PTO and paid sick leave as required by applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED