Roadside Assistance Technician/Tow Driver - Memphis, TN

Military Spouse Corporate Career Network • Memphis, TN

2d • Onsite

About The Position

Join the team as a Service Vehicle Operator responding to AAA member service calls. The role provides emergency roadside assistance, including jump-starts, tire changes, fuel delivery, battery testing and installation, lockout assistance, and minor mechanical adjustments, as well as safely towing disabled vehicles when needed. It combines hands-on problem solving, customer service, and safe driving while working independently in the field.

This is an on-site, highly active field position at 5155 Wilfong Road, Memphis, TN 38134. Employees spend up to 95% of their time outdoors and on the road in varying weather and traffic conditions, and less than 5% in a traditional office setting. The schedule is flexible and may include evenings, weekends, holidays, and overtime based on business needs and member demand. Training and resources are provided, with safety as the top priority.

Requirements

• High school diploma or GED.
• Valid state driver's license with minimal driving infractions or incidents.
• Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
• Strong customer service skills and the ability to communicate effectively and professionally.
• Ability to work independently and make sound decisions in the field.
• Comfort using GPS, mobile technology, tablets, and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Ability to read and interpret roadside service procedures and member benefits.
• Basic math and recordkeeping skills.
• Ability to successfully complete AAA training programs.
• Commitment to safety and teamwork.
• If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required.

Nice To Haves

• Prior roadside assistance experience, such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
• Previous tow truck driving experience.
• Experience operating wheel-lift, flatbed, or dolly towing equipment.
• Commercial driving experience.
• Automotive knowledge or mechanical aptitude.
• Must be 21 years of age or older.

Responsibilities

• Respond to AAA member roadside assistance requests using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles according to established procedures and towing guidelines.
• Verify AAA membership and provide outstanding customer service.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Meet goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Benefits

• Overtime opportunities paid at time-and-a-half.
• Shift differentials: 5% premium for hours worked between 5:00 PM and 11:00 PM; 10% premium for hours worked between 11:00 PM and 5:00 AM.
• $1,000 sign-on bonus paid in installments at 90 and 180 days of employment; applicants must be new to ACG to qualify.
• $250 quarterly perfect attendance bonus.
• Fully paid training.
• Applicable state and local benefits, including PTO and paid sick leave, in accordance with law.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED