Roadside Assistance Technician / Tow Driver

AAA-The Auto Club Group•CO-Pacesetter RSA - Wisconsin, WI

3d•Onsite

About The Position

The Roadside Assistance Technician / Tow Driver responds to AAA member service calls in New Berlin, Wisconsin, using a tow truck or service vehicle. The role provides roadside assistance such as jump-starts, tire changes, fuel delivery, battery testing and installation, and lockout assistance, and safely tows disabled vehicles when needed. It combines independent field work, safe driving, hands-on problem solving, and customer service. The position is highly active and field-based, with employees spending up to 95% of their time outdoors and on the road in varying weather and traffic conditions; less than 5% is performed in a traditional office setting. Employees must be available for a flexible schedule that may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass pre-employment and ongoing drug screening, motor vehicle record review, criminal background check, and DOT physical examination.
Strong customer service skills and the ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required.

Nice To Haves

Prior experience providing roadside assistance, such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
At least 21 years of age.

Responsibilities

Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles in accordance with established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service during each interaction.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Work toward goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Hourly rate starting at $24.04; rate may vary by location and experience.
Overtime opportunities paid at time-and-a-half.
Shift differentials of 5% for hours worked from 5:00 PM to 11:00 PM and 10% for hours worked from 11:00 PM to 5:00 AM.
$1,000 sign-on bonus paid in installments at 90 and 180 days of employment for applicants new to ACG.
$250 quarterly perfect attendance bonus.
Fully paid training.
Medical plans with multiple coverage options, including HSA eligibility, and prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance, with optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with company contributions and matching, subject to the described eligibility and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, with full-time new employees receiving up to 12 days annually; eligibility begins at 90 days of employment.
For full-time employees, 10 company-paid holidays annually, one mental health day, two floating holidays, and one volunteer day; holiday schedules vary by business unit.
Paid leave programs including parental, bereavement, jury duty, and military leave.
Tuition assistance up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.