Roadside Assistance Driver - Battery

AAA Northeast•North Providence, RI

1d•$22 - $24•Onsite

About The Position

The Battery Service Technician supports and promotes AAA’s battery program while providing safe, high-quality roadside service to AAA members. The role responds to member requests within an estimated time of arrival, prioritizes member safety and vehicle security, explains potential vehicle issues, and works to resolve service issues while creating positive member experiences. Services include battery testing and replacement, jump starts, flat tire replacement, vehicle entry, minor mechanical assistance when trained and equipped, and roadside diagnostic support for disabled vehicles. The technician promotes AAA products and services and works toward club standards for service completion, conversion, and member satisfaction. The position is based in Providence, Rhode Island, and works Tuesday, Wednesday, Friday, and Saturday from 10:00 a.m. to 8:30 p.m. The technician maintains the assigned service vehicle, equipment, inventory, and records; follows safety and hazardous-material procedures; and completes required training and annual refreshers to operate a Battery Service Vehicle. If towing is required, the technician arranges it. The role may also involve following temporarily repaired vehicles or transporting members, subject to Club policies and procedures.

Requirements

High school diploma or GED.
At least 21 years of age.
Active and valid driver’s license issued by only one state or jurisdiction.
Able to obtain and maintain a minimum one-year DOT card before hire and during employment.
Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment.
Follow Club policies, procedures, safety requirements, and hazardous-material procedures.

Nice To Haves

Post-secondary training in automotive mechanics.
Familiarity with electrical troubleshooting.

Responsibilities

Respond to member service requests and dispatch calls, communicate an ETA, and clarify the member’s location and potential vehicle issue when appropriate.
Locate members and assess scene safety before providing service; support members who are distressed, fearful, or anxious.
Explain the battery program, the importance of battery testing, program benefits, and appropriate battery options.
Report diagnostic test results to members, explain potential additional repairs, and provide referrals to AAR-approved facilities.
Perform diagnostic testing on disabled vehicle systems, including electrical, battery, starting, charging, ignition, and fuel delivery systems.
Determine an appropriate course of action from the information collected and seek assistance when needed.
Test batteries using specialized equipment; maintain battery terminals; provide boosts or install appropriate replacement batteries as needed while following safety procedures.
Provide flat tire replacement, vehicle entry, and other related roadside services; provide minor mechanical assistance when trained and equipped.
Arrange towing when required and, where applicable under Club policies, follow temporarily repaired vehicles or transport members to their destination.
Maintain the service vehicle and equipment in safe working order, conduct safety checks, and keep sufficient tools and products for service calls.
Operate a laptop to record vehicle activity, invoices, cash and credit receipts, and inventory.
Inspect and maintain the assigned vehicle’s appearance and general mechanical condition; restock and test battery stock; dispose of obsolete batteries according to hazardous-waste procedures; and inventory electronic testing equipment.
Meet minimum performance standards for conversion, testing, and installs, as well as club standards for go rates and member satisfaction.
Complete required training and annual refreshers to certify to operate a Battery Service Vehicle.
Perform other duties as assigned.

Benefits

Medical coverage with employer contributions covering up to 93% of premium cost, plus dental and vision options.
401(k) plan with a 6% company match; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and 8 sick days.
48 hours of volunteer time annually.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Wellness incentives of up to $625.
Tuition reimbursement of up to $6,000.
Annual bonus opportunities and, for certain roles, monthly and/or quarterly incentive compensation.
Shift differentials: $2.75 per hour for hours worked between 10 p.m. and 6 a.m., $1.75 per hour for hours worked between 6 p.m. and 10 p.m., and $1 per hour for weekend hours; differentials can be combined.