Road Supervisor - Tri Delta Transit

Keolis America • Antioch, CA

4d

About The Position

The Road Supervisor monitors vehicle operations to ensure operators provide safe, reliable, and friendly transportation to customers. The role assists with supervising operators, including recommendations related to hiring, performance evaluation, training, work allocation, and problem resolution. It may also involve organizing and conducting classroom and behind-the-wheel training.

The supervisor oversees drivers and vehicles in service, supports drivers, responds to accidents and incidents, monitors bus stops and service performance, and helps maintain customer service standards. The role includes conducting and documenting at least 30 ride-alongs and/or road observations per month, checking real-time on-street signage, inspecting vehicles, and supporting dispatch and field operations. The supervisor works across the service area according to business needs, including high-ridership locations and peak service times, and must be willing to work a flexible schedule, split shifts, weekends, and holidays.

The position also coaches and evaluates operators, investigates customer concerns, supports training and retraining, communicates safety and service issues to relevant departments, and helps enforce company and agency policies. Work is performed primarily outdoors or in a vehicle, with some work in indoor facilities. Employment in this safety-sensitive role is contingent on passing a DOT-regulated pre-employment drug screen and physical examination, and completing a background check.

Requirements

• High school diploma or equivalent.
• Valid California Commercial Driver’s License (Class B CDL) with passenger and air brake endorsements.
• Current Verification of Transit Training (VTT) certificate required before participating in revenue service.
• Current driver record demonstrating an acceptable driving record.
• At least 2 years of experience as a full-time operator.
• Knowledge of project-specific vehicles, components, and data/communications systems.
• Knowledge of state and federal regulations and corporate safety programs and policies.
• Strong customer service attitude.
• Ability to read, write, and speak English.
• Ability to communicate effectively and work with all departments.
• Ability to work independently and objectively.
• Intermediate knowledge and experience with Microsoft Office Suite.
• Excellent planning and leadership abilities.
• Excellent communication and interpersonal skills.
• Detail-oriented and self-motivated.
• Ability to de-escalate situations or incidents involving passengers, employees, and the general public.
• Ability to make decisions and manage change and time.
• Strong analytical and reporting skills.
• Ability to work under stress and meet strict timelines.
• Flexibility with schedule and willingness to work split shifts, weekends, and holidays.
• Successful completion of Keolis’ Operator Training, Reasonable Suspicion Training, and Customer Service Training in accordance with goals and objectives.
• Must pass a pre-employment drug screen and physical examination and complete a background check.
• Must be authorized to work in the United States; Keolis does not sponsor visas for this position.

Nice To Haves

• Knowledge of transportation dispatching software.

Responsibilities

• Oversee driver and vehicle operations, supporting safe service, customer service, and reliable operations.
• Support drivers during revenue service and respond to accidents and incidents, following reporting policies and procedures.
• Monitor bus stops, operating conditions, on-time performance, real-time signage, and vehicle functionality; report malfunctioning equipment to ECCTA staff in writing immediately.
• Conduct at least 30 ride-alongs and/or road observations per month, formally document observations, and submit documentation to ECCTA upon request.
• Attend high-ridership locations, including Antioch BART, Pittsburg-Bay Point BART, and Los Medanos College Pittsburg Campus, at minimum during peak service times.
• Monitor operators’ uniforms, equipment, licenses, and certifications while they are in service.
• Assist dispatch staff with vehicle change-outs in the field and monitor AM and PM pull-outs and pull-ins.
• Inspect vehicles for damage and compliance with safety standards.
• Coach employees based on onboard surveillance technology and field observations; prepare and deliver driver scorecards and coach drivers toward continual improvement.
• Conduct field supervision to assess operator performance and competence, address performance issues, and support the driver group’s safety performance.
• Support operations at transfer centers and other high-volume locations and assist with special-event management.
• Support investigations of passenger concerns and customer comments, and help investigate and respond to customer feedback.
• Enforce Keolis and ECCTA policies, procedures, and codes of conduct respectfully.
• Provide feedback to safety and operations departments about service items, safety hazards, and performance, and contribute feedback to daily operating procedures.
• Assist with hiring recommendations, performance evaluations, training, work allocation, and problem resolution as needed.
• Provide or assist with behind-the-wheel training, onboard evaluations, in-service training, and retraining as directed.
• Evaluate new operators using checklists and evaluation forms, provide feedback, serve as a role model and mentor, and identify retraining needs.
• Recognize and report safe and unsafe acts or conditions to management, and provide training-related feedback to appropriate staff.
• Operate a vehicle or dispatch service in an emergency when assigned.
• Perform other duties as assigned.

Benefits

• Competitive compensation and benefits.
• Opportunities for development and growth throughout an exciting and rewarding career.
• Safest work environment possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED