Road Supervisor - Tri Delta Transit

Keolis Canada•Antioch, CA

About The Position

The Road Supervisor monitors vehicle operations to ensure operators provide safe, reliable, and friendly transportation to customers. The role assists with supervising operators, including recommendations related to hiring, performance evaluation, training, work allocation, and problem resolution. It may also include organizing and conducting classroom and behind-the-wheel training. The supervisor oversees driver and vehicle operations across the service area, supports drivers during revenue service, responds to accidents and incidents, assesses operating conditions and on-time performance, checks bus stops and real-time signage, and conducts passenger counts or surveys. The role includes field observations, coaching and evaluating operators, supporting dispatch and service delivery, investigating customer concerns, and coordinating with safety, operations, and training staff. The position may require operating a vehicle or dispatching service in an emergency.

Requirements

High school diploma or equivalent.
Valid California Class B commercial driver’s license with passenger and air-brake endorsements.
Current Verification of Transit Training (VTT) certificate required before participating in revenue service.
Provide a current Driver’s Record verifying an acceptable driving record.
At least 2 years of experience as a full-time operator.
Knowledge of project-specific vehicles, components, and data/communications systems.
Knowledge of state and federal regulations and corporate safety programs and policies.
Strong customer service attitude.
Ability to read, write, and speak English.
Ability to communicate effectively and work with all departments.
Ability to work independently and objectively.
Intermediate knowledge and experience with Microsoft Office Suite.
Excellent planning and leadership abilities.
Excellent communication and interpersonal skills.
Detail-oriented and self-motivated.
Ability to de-escalate situations or incidents involving passengers, employees, and the general public.
Ability to make decisions and manage change and time.
Strong analytical and reporting skills.
Willingness to work a flexible schedule and/or split shifts, weekends, and holidays.
Safety-sensitive employment is contingent on passing a pre-employment drug screen and physical examination.
Employment is contingent on completing a background check consistent with applicable law.
Must be authorized to work in the United States; visa sponsorship is not provided.

Nice To Haves

Knowledge of transportation dispatching software.

Responsibilities

Oversee driver and vehicle operations and support drivers during revenue service.
Enhance customer service, respond to accidents and incidents, monitor bus stops, assess operating conditions and on-time performance, and conduct passenger counts or surveys.
Regularly check on-street real-time signage functionality and immediately report apparent equipment malfunctions to ECCTA staff in writing.
Complete Keolis’ Operator Training, Reasonable Suspicion Training, and Customer Service Training in accordance with established goals and objectives.
Assist across the service area based on business needs, including attending specified high-ridership locations during at least peak service times.
Conduct at least 30 ride-alongs and/or road observations per month to promote safe driving and verify compliance with operational policies.
Document all observations and submit documentation to ECCTA upon request.
Serve as the first line of response for service-delivery incidents and accidents, responding to accidents and following reporting policies and procedures.
Monitor operators in service for compliance with uniform and equipment standards and possession of proper licenses and certifications.
Assist dispatch staff with vehicle change-outs in the field.
Provide safety and operations departments with feedback on service items affecting safety and performance, identify potential hazards, and contribute feedback to daily procedures.
Follow company safety and operational rules and procedures, work under stress, and meet strict timelines.
Handle special-event management and monitor AM and PM pull-outs and pull-ins.
Inspect vehicles for damage and compliance with safety standards.
Coach employees using onboard surveillance technology and field observations.
Operate a vehicle or dispatch service when assigned during an emergency.
Make regular operator observations to assess performance and service quality.
Support operations at transfer centers and other high-passenger-volume locations.
Support investigations of passenger concerns and customer comments.
Respectfully enforce Keolis’ and ECCTA’s policies, procedures, and code of conduct.
Monitor driver-group safety performance and conduct field supervision to assess operator performance and competence.
Prepare and deliver regular driver scorecard results and coach drivers toward continual improvement.
Build positive relationships with operators, address performance issues, and provide coaching when appropriate.
Act as a liaison between drivers and other departments.
Provide behind-the-wheel training for new operators and trainees when assigned.
Conduct scheduled or needed onboard evaluations and in-service training, and provide behind-the-wheel retraining as directed.
Evaluate new operators’ driving skills using appropriate checklists and evaluation forms, provide feedback, and serve as a role model and mentor.
Identify retraining needs and report safe and unsafe acts or conditions to management.
Provide feedback to the Safety Manager, Assistant General Manager, Training Manager, and other appropriate staff regarding training needs.
Assist the training department in identifying additional or refresher training needs based on employee trends.
Perform other duties as assigned.