RN Nurse Navigator (30 hours) Women's Health Florence

SEP Summit Medical Group•Florence, KY

About The Position

The RN Nurse Navigator reports to the Operations Manager and works as part of a multidisciplinary care team. The role coordinates appropriate patient care through telephonic or in-person assessment, matching patients’ needs and preferences with applicable Surgery Department programs. The Navigator supports patients with education, continuity of care, and engagement throughout diagnosis, treatment, and follow-up, and helps patients access timely program information and services. The position is primarily clinical and also involves business development and patient engagement. The Navigator coordinates with providers, departments, and support staff; performs minor outpatient clinical duties as directed by a physician and within licensure scope; conducts follow-up calls; supports quality improvement and staff education; and tracks patient outcomes, satisfaction, and financial data. The role is scheduled for 30 hours and is regular employment.

Requirements

Graduate of an accredited nursing program.
At least 3 years of RN experience.
Current registration to practice nursing in Kentucky.
Active, unencumbered multistate compact RN license issued by an NLC state, specifically Kentucky, Indiana, or Ohio.
Current BLS certification.
Valid driver’s license for travel between office sites.
Complete required continuing education, including state-required courses, to maintain licensure.
Complete an assessment to become Qualified Bilingual Staff (QBS) before directly communicating with patients in a language other than English; complete required CBLs and future assessments to maintain QBS status.
In-depth knowledge of surgical issues and treatment options to guide patients based on clinical assessment.
Knowledge of community resources.
Working knowledge of office equipment, including computers, keyboards, printers, and fax machines.
Excellent communication skills and computer literacy; ability to work efficiently in the EPIC EMR system.
Ability to work successfully in a team-based decision-making culture and independently to achieve effective outcomes and timely performance.
Experience planning and coordinating multidisciplinary communications strategies, strategic initiatives, and events.
Prompt follow-through on customer requests, attention to detail, initiative, prudent use of resources, information sharing, and cooperation with other departments.

Nice To Haves

One or more years of Labor & Delivery experience.

Responsibilities

Conduct and oversee telephonic and in-person patient assessments to help patients navigate and select appropriate Surgery Department programs.
Help undecided patients attend education, visit, or information sessions to identify programs or providers that suit their needs.
Provide a welcoming patient experience and facilitate timely access to education and program information.
Assess patients clinically and use gathered information, protocols, and recommendations to guide them toward appropriate programs.
Guide patients through selected programs, helping ensure they are informed and actively engaged.
Perform minor outpatient clinical duties as directed by a physician and within the scope of licensure.
Coordinate with providers, outpatient and hospital departments, and support staff to support patient engagement, compliance, and connection to care teams.
Collaborate across Surgery Department programs to support patient preferences and address individual needs, including transitions to other program offerings when appropriate.
Participate in meetings and coordinate with teams to improve patient care, satisfaction, clinical outcomes, and department goal achievement.
Stay current with research and treatment options.
Conduct follow-up calls about post-discharge instructions, follow-up care, continuity of care, and results; help prevent readmission and obtain patient feedback for program improvement.
Serve as an educational resource for staff and assist with developing multidisciplinary training programs.
Contribute to quality improvement plans and participate in improvement activities.
Track patient outcomes, satisfaction, and financial data, and report key statistics as needed.
Manage clinic schedules for initial consultations and follow-up appointments; perform physical exams, interpret lab results, prescribe and manage medication, complete preoperative evaluations, and ensure patients fulfill insurance requirements for surgical services.
Provide support and reassurance to anxious patients who have been called for additional diagnostic views.
Promote communication and collaboration among patients, families, disciplines, departments, and community agencies.
Respond promptly to customer requests, work precisely with attention to detail, use resources wisely, show initiative, share necessary information, and cooperate with other departments and work groups.
Perform other duties as assigned.