Nurse Navigator RN

Global Medical Response•Lewisville, TX

2d•Onsite

About The Position

The Nurse Navigator RN guides patients through the healthcare continuum and supports populations across the country. The role uses clinical expertise in a collaborative, technology-enabled environment without direct bedside patient care. The nurse coordinates care, supports informed decision-making, and helps patients navigate complex healthcare needs as part of an integrated care team. This is an onsite position in Lewisville, Texas, with 12-hour rotating shifts; day and night shifts are available. Starting pay is $38.00–$42.50 per hour. The position includes conducting telephonic nursing assessments and clinical evaluations using evidence-based decision-support tools and approved protocols; identifying patient needs and recommending appropriate disposition and care navigation; educating and advocating for patients; and using telehealth, telemonitoring, and care-coordination platforms. The nurse collaborates with multidisciplinary team members, participates in quality improvement, training, and program development, and may support onboarding and mentoring. The role also requires maintaining productivity, documentation, and quality standards while providing customer service in a fast-paced environment. The nurse must maintain an active, good-standing RN license in their state of residence, which must be a Nurse Licensure Compact state, and be willing and able to obtain and maintain additional RN licenses in non-compact states as business needs require. Securing and maintaining multiple-state licensure within employer-established timelines is a condition of employment. Participation in employer-sponsored licensure support and reimbursement programs may be required where applicable.

Requirements

Graduate of an accredited nursing program.
Active Registered Nurse (RN) license in a Nurse Licensure Compact (NLC) state of residence, maintained in good standing.
At least three years of RN experience in an Emergency Department, Acute Care, Critical Care, Urgent Care, Telehealth, Nurse Triage, or a similarly fast-paced clinical environment.
Current CPR certification.
Experience in patient advocacy, clinical documentation, and healthcare navigation.
Strong critical-thinking, clinical-judgment, communication, and customer-service skills.
Ability to effectively use technology, electronic medical records, and clinical decision-support systems.
Willingness and ability to obtain and maintain additional RN licensure in non-compact states as business needs require.
Ability to secure and maintain licensure in multiple states within employer-established timelines; this is a condition of employment.

Nice To Haves

Bachelor’s degree in nursing (BSN).
Experience in care coordination, population health, case management, telehealth, nurse triage, or community health programs.
Experience working with clinical decision-support protocols and telephone nursing services.
Telephonic triage experience.

Responsibilities

Connect patients with appropriate healthcare resources and services using clinical expertise.
Support care delivery models intended to improve patient outcomes and healthcare access.
Conduct telephonic nursing assessments and clinical evaluations using evidence-based decision-support tools and approved protocols.
Identify patient needs and facilitate appropriate disposition and care-navigation recommendations.
Educate and empower patients about healthcare options, chronic disease management, preventive care, and healthy behaviors.
Advocate for patients to help ensure access to appropriate healthcare resources.
Use telehealth, telemonitoring, and care-coordination platforms to support patient engagement and healthcare delivery.
Document interactions accurately and efficiently in established systems.
Collaborate with multidisciplinary team members to support patient care coordination.
Participate in quality improvement initiatives, training, and program development activities.
Support onboarding, mentoring, and education efforts as needed.
Maintain productivity, documentation, and quality standards.
Provide exceptional customer service while managing multiple priorities in a fast-paced environment.
Represent GMR's mission, values, and healthcare programs professionally.
Obtain and maintain additional RN licensure in non-compact states as required by business needs and operational demands.
Perform other duties as assigned.