Nurse Navigator RN

Global Medical Response•Lewisville, TX

1d•$38 - $43•Onsite

About The Position

Global Medical Response is seeking a Nurse Navigator RN to guide patients through the healthcare continuum and support populations across the country. This onsite role in Lewisville, Texas, uses clinical expertise in a collaborative, technology-enabled environment without direct bedside patient care. The Nurse Navigator coordinates care, supports informed decision-making, and helps patients navigate complex healthcare needs as part of an integrated care team. The position offers 12-hour rotating shifts, with day and night shifts available, and a starting pay of $38.00–$42.50 per hour. The role includes telephonic nursing assessments and clinical evaluations using evidence-based decision-support tools and approved protocols; identifying patient needs and recommending appropriate care navigation and disposition; educating and advocating for patients; and using telehealth, telemonitoring, and care coordination platforms. The Nurse Navigator documents interactions, collaborates with multidisciplinary team members, contributes to quality improvement, training, and program development, and may support onboarding, mentoring, and education. The role also requires maintaining productivity, documentation, and quality standards while providing customer service in a fast-paced environment and representing GMR professionally.

Requirements

Graduate of an accredited nursing program.
Active Registered Nurse (RN) license in a Nurse Licensure Compact (NLC) state of residence.
At least three years of RN experience in an Emergency Department, Acute Care, Critical Care, Urgent Care, Telehealth, Nurse Triage, or a similarly fast-paced clinical environment.
Current CPR certification.
Experience in patient advocacy, clinical documentation, and healthcare navigation.
Strong critical thinking, clinical judgment, communication, and customer service skills.
Ability to use technology, electronic medical records, and clinical decision-support systems effectively.
Must maintain an active state-of-residence Compact RN license in good standing.
Must be willing and able to obtain and maintain additional RN licenses in non-compact states as required by business needs and operational demands.
Must be able to secure and maintain licensure in multiple states within employer-established timelines; this is a condition of employment.

Nice To Haves

Bachelor’s degree in nursing (BSN).
Experience in care coordination, population health, case management, telehealth, nurse triage, or community health programs.
Experience working with clinical decision-support protocols and telephone nursing services.
Telephonic triage experience.

Responsibilities

Connect patients with appropriate healthcare resources and services using clinical expertise.
Support care delivery models intended to improve patient outcomes and healthcare access.
Conduct telephonic nursing assessments and clinical evaluations using evidence-based clinical decision-support tools and approved protocols.
Identify patient needs and facilitate appropriate disposition and care navigation recommendations.
Educate patients about healthcare options, chronic disease management, preventive care, and healthy behaviors.
Advocate for patients to ensure access to appropriate healthcare resources.
Use telehealth, telemonitoring, and care coordination platforms to support patient engagement and healthcare delivery.
Accurately and efficiently document interactions in established systems.
Collaborate with multidisciplinary team members to support patient care coordination.
Participate in quality improvement initiatives, training, and program development activities.
Support onboarding, mentoring, and education efforts as needed.
Maintain productivity, documentation, and quality standards.
Provide exceptional customer service while managing multiple priorities in a fast-paced environment.
Represent GMR’s mission, values, and healthcare programs professionally.
Perform other duties as assigned.