Nurse Navigator RN

Global Medical Response•Lewisville, TX

3d•Onsite

About The Position

Global Medical Response is seeking a Nurse Navigator RN to guide patients through the healthcare continuum and support populations across the country. The role uses clinical expertise in a collaborative, technology-enabled environment and does not involve direct bedside patient care. The Nurse Navigator coordinates care, supports informed decision-making, and helps patients navigate complex healthcare needs as part of an integrated care team. The onsite position is in Lewisville, Texas, with 12-hour rotating shifts; day and night shifts are available. Starting pay is $38.00–$42.50 per hour.

Requirements

Graduate of an accredited nursing program.
Active Registered Nurse license in a Nurse Licensure Compact state of residence.
At least three years of RN experience in an Emergency Department, acute care, critical care, urgent care, telehealth, nurse triage, or a similarly fast-paced clinical environment.
Current CPR certification.
Experience in patient advocacy, clinical documentation, and healthcare navigation.
Strong critical-thinking, clinical-judgment, communication, and customer-service skills.
Ability to use technology, electronic medical records, and clinical decision-support systems effectively.
Maintain an active state-of-residence Compact RN license in good standing.
Willingness and ability to obtain and maintain additional RN licenses in non-compact states as required by business needs; securing and maintaining multiple licenses within employer-established timelines is a condition of employment.
Participation in employer-sponsored licensure support and reimbursement programs may be required, where applicable.

Nice To Haves

Bachelor’s degree in nursing (BSN).
Experience in care coordination, population health, case management, telehealth, nurse triage, or community health programs.
Experience with clinical decision-support protocols and telephone nursing services.
Telephonic triage experience.

Responsibilities

Connect patients with appropriate healthcare resources and services using clinical expertise.
Support care delivery models intended to improve patient outcomes and healthcare access.
Conduct telephonic nursing assessments and clinical evaluations using evidence-based decision-support tools and approved protocols.
Identify patient needs and recommend appropriate disposition and care navigation.
Educate patients about healthcare options, chronic disease management, preventive care, and healthy behaviors.
Advocate for patients’ access to appropriate healthcare resources.
Use telehealth, telemonitoring, and care coordination platforms to support patient engagement and healthcare delivery.
Accurately document interactions in established systems.
Collaborate with multidisciplinary team members to coordinate patient care.
Participate in quality improvement initiatives, training, and program development.
Support onboarding, mentoring, and education as needed.
Maintain productivity, documentation, and quality standards.
Provide customer service while managing multiple priorities in a fast-paced environment.
Represent GMR’s mission, values, and healthcare programs professionally.
Perform other duties as assigned.