RN Nurse Navigator (30 hours) Women's Health Florence

St. Elizabeth Healthcare•Highland Heights, KY

About The Position

The RN Nurse Navigator reports to the Operations Manager and works as part of a multidisciplinary care team. The role coordinates appropriate patient care by assessing patients by phone or in person and connecting them with the Surgery Department program that best matches their clinical needs, preferences, and goals. The Navigator supports patients with education, continuity of care, and guidance throughout diagnosis, treatment, and follow-up, encouraging engagement and participation in their selected program. The position is primarily clinical and also includes business development and patient engagement responsibilities. The Navigator collaborates with providers, departments, support staff, and community resources; helps patients access information and care in a timely way; performs minor outpatient clinical duties within licensure; and contributes to patient satisfaction, clinical outcomes, quality improvement, and program performance. This position is scheduled for 30 hours and has no nights, holidays, or weekends.

Requirements

Graduate from an accredited nursing program.
At least 3 years of RN experience.
Current registration to practice nursing in Kentucky and an active, unencumbered multistate RN license issued by an NLC state, specifically Kentucky, Indiana, or Ohio.
Valid driver's license for travel between office sites.
BLS certification.
Obtain required continuing education units, including state-required courses, to maintain licensure.
Complete an assessment to become Qualified Bilingual Staff (QBS) before directly communicating with patients in a language other than English; complete required CBLs and future assessments to maintain QBS status.
In-depth knowledge of surgical issues, treatments, and available options, and ability to use clinical assessment to determine appropriate patient care.
Knowledge of community resources and working knowledge of office equipment, including computers, keyboards, printers, and fax machines.
Excellent communication skills, computer literacy, and ability to work efficiently in the EPIC electronic medical record system.
Ability to manage clinic schedules; perform physical exams; interpret lab results; prescribe and manage medication; complete preoperative evaluations; and ensure patients meet insurance requirements for surgical services.
Ability to provide support and reassurance to anxious patients.
Ability to address communication barriers among patients, families, disciplines, departments, and community agencies, and encourage collaboration centered on patient interests.
Demonstrated ability to work successfully in a team-based decision-making culture and independently to achieve effective outcomes on time.
Experience planning and coordinating multidisciplinary communication strategies, strategic initiatives, and events.
Ability to respond promptly and follow through on customer requests; work carefully and precisely with attention to detail; use resources wisely; take initiative; share necessary information with coworkers; and cooperate with other departments and work groups.

Nice To Haves

One or more years of Labor & Delivery experience.

Responsibilities

Assess patients by telephone or in person to help them navigate and select an appropriate Surgery Department program.
Help undecided patients access education, visits, and information sessions about available programs and providers.
Provide a welcoming patient experience and timely access to education and program information.
Use clinical assessments, gathered information, and protocols to recommend the program best suited to a patient's needs.
Guide patients through their selected program, help them stay informed and engaged, and perform minor outpatient clinical duties as directed by a physician and within licensure.
Coordinate with providers, outpatient and hospital departments, and support staff to promote patient engagement, compliance, and connection to care teams.
Collaborate across Surgery Department programs to support patient preferences and unique needs, including transitioning patients to other programs when appropriate.
Participate in meetings and coordinate with program teams to improve patient care, satisfaction, clinical outcomes, and achievement of department goals.
Stay current with research and treatment options.
Make follow-up calls about post-discharge instructions, follow-up care, continuity of care, and results; help prevent readmission and gather patient feedback.
Serve as an educational resource for staff and assist with developing multidisciplinary training programs.
Participate in ongoing quality improvement plans.
Track patient outcomes, satisfaction, and financial data, and report key statistics as needed.
Perform other duties as assigned.