RN Clinical Team Development

Intermountain Health

3d•$41 - $62

About The Position

The RN Clinical Team Development role develops Medical Assistant (MA) teams and MA Leads at SCL Health Medical Group Clinics, focusing on workflows, protocols, team building, and staff development. The position collaborates closely with Clinic Managers and partners with Process Improvement, Ambulatory Informatics, Pharmacy, and other system resources. The role provides ongoing coaching and support for MAs, develops and maintains their orientation and training materials, and supports Lead MAs with onboarding and continuing staff development. It also helps providers and MAs build collaborative relationships that promote high-quality, patient-centered care; serves as a subject matter expert on MA scope of practice; and supports quality improvement, process improvement, and standardized MA protocols and practices. The position is based at the Peaks Regional Office in Broomfield, Colorado, and is scheduled for 40 hours per week.

Requirements

Associate of Science in Nursing (ASN) from an accredited School of Nursing.
Current Registered Nurse (RN) license in the state of practice.
Current Basic Life Support for Healthcare Providers (BLS-HCP) certification from the American Heart Association.
At least two years of experience as a Registered Nurse.
Ability to remain flexible and adaptable as the primary care RN role and clinical needs evolve.
Initiative, self-motivation, and commitment to continuous learning and professional development.
Ability to advocate effectively for MA and RN clinical support roles in a patient-centered primary care environment.
Strong understanding of the RN's role and value within an integrated primary care team.
Ability to collaborate and communicate effectively with Clinic Managers, Practice Administrators, operational and nursing leadership, providers, and other key stakeholders.
Ability to support education, workflow standardization, quality improvement, and change-management initiatives across clinical teams.
Regular and reliable attendance during scheduled business hours or assigned shifts.
Ability to work nights and/or weekends when required for identified positions.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Three or more years of clinical nursing experience.
Primary care and/or specialty care nursing experience.
One or more years of leadership or management experience, including process improvement and change management.

Responsibilities

Provide ongoing development, coaching, and support for Medical Assistants.
Develop and maintain orientation, education, and training materials for MAs and Lead MAs.
Partner with Lead MAs to support effective onboarding, education, training, and continued development of MA staff.
Coach providers and MAs in building collaborative, trusting working relationships that support high-quality, patient-centered care.
Serve as a subject matter expert regarding the Medical Assistant scope of practice.
Identify quality improvement opportunities by observing workflows, evaluating current practices, and recommending process improvements.
Oversee and support MA responsibilities related to pharmacy and medication guidelines, including vaccine administration, controlled substances, CLIA proficiency, and general medication safety.
Identify, develop, implement, and standardize MA protocols and best practices.
Participate in clinic Quality Improvement meetings and support MA-driven quality measures, including initiatives that rely on patient in-reach.
Participate in clinic process improvement projects that affect or enhance the MA role.
Participate in interviews and selection, providing guidance and support to Lead MAs as appropriate.
Promote the organization's mission, vision, and values and demonstrate established service behavior standards.
Perform other duties as assigned.