Manager Clinical Team Development

Intermountain Health

3d•$39 - $60•Onsite

About The Position

The Manager Clinical Team Development supports Clinical Team Development RNs and Clinic Managers in maintaining a safe and effective clinic environment. The role promotes consistent, reliable, high-quality clinic processes, protocols, workflows, and training for Medical Assistants (MAs), Licensed Practical Nurses (LPNs), Registered Nurses (RNs), and managers. It collaborates with Practice Administrators, Clinic Managers, Process Improvement, Ambulatory Informatics, Pharmacy, and other system resources. The manager supervises, develops, and coaches Clinical Team Development RNs; supports the education and development of MA and Lead MA staff; and serves as a clinical resource and subject matter expert on MA scope of practice. The position helps teams deliver safe, high-quality, patient-centered care by coaching team members, improving workflows, supporting practice transformation, and partnering with clinical and operational leaders. It also works with Risk and Safety leadership on trends and serious events, and supports policies and protocols that protect patients and caregivers.

Requirements

Graduate of an accredited School of Nursing.
Bachelor of Science in Nursing (BSN).
Current Registered Nurse (RN) license in the state of practice.
Current Basic Life Support for Healthcare Providers (BLS-HCP) certification from the American Heart Association.
Minimum of 3 years of experience as a Registered Nurse.
Flexible and adaptable as clinical roles and care models evolve.
Self-motivated and committed to continuous learning.
Understands and advocates for the important roles MAs and RNs play in patient-centered primary care.
Understands the value of the RN within an integrated care team.
Communicates and collaborates effectively with clinical and operational leaders.
Can build relationships, coach others, and influence change across teams.
Comfortable working onsite during regularly scheduled business hours or assigned shifts.
Able to work nights and/or weekends when required for identified positions.

Nice To Haves

3+ years of clinical nursing experience.
Ambulatory or primary care nursing experience.
2+ years of leadership or management experience.
Experience with process improvement and change management.

Responsibilities

Provide supervision, development, and coaching to Clinical Team Development RNs.
Develop and maintain orientation, education, and training materials for MAs and Lead MAs.
Partner with Lead MAs to support effective onboarding, education, and ongoing development of MA staff.
Serve as a subject matter expert on the MA Scope of Practice.
Coach providers, MAs, RNs, and other team members on creating effective, integrated clinical care teams.
Partner with Risk and Safety leadership to identify trends or serious events and support appropriate mitigation strategies.
Collaborate with Process Improvement leadership to identify opportunities to improve quality of care and implement effective workflow changes.
Support safe and consistent MA practices related to vaccine administration, controlled substances, CLIA proficiency, and medication safety.
Build strong relationships with practice leaders and key clinical partners to support successful practice transformation.
Help protect patients and caregivers through appropriate policies and protocols related to infection prevention, controlled substances, medication administration, and medication storage.
Promote organizational mission, vision, values, and service standards.
Perform additional duties as assigned.