RN - Clinical Services Liaison - Outpatient & Home Infusion

Ochsner Health•Lafayette, LA

21d

About The Position

This role introduces the full scope of services offered to clinical staff and provides ongoing updates and education to referral sources. The Clinical Services Liaison coordinates care from referral sources into the home setting, using nursing expertise to help identify appropriate candidates for home infusion or home health care and assess patients’ or caregivers’ ability to provide care. The role also provides patient education and training about therapy and supplies, clarifies expectations for home care, and coordinates medication connection at a hospital or facility to support discharge to home when needed. The position develops referral-source relationships, supports clinical and service-line admissions, evaluates account needs, and coordinates education and discharge planning. Work is performed in a healthcare environment where exposure to hazardous medications or waste may occur. Physical demands include frequently exerting 10–20 pounds of force and occasionally up to 100 pounds.

Requirements

Registered Nurse Diploma.
Three years of nursing experience.
Current RN license in the state of practice.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for data entry and information retrieval.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Proficiency with Windows-style applications, role-specific software packages, and keyboard use.
Strong interpersonal skills.
Knowledge of core therapy referrals and qualifying criteria by payor source, such as TPN, enteral nutrition, and inotropic agents for Medicare.
Ability to work with frequent interruptions and changing priorities.
Ability to work in stressful situations while remaining objective and professional.

Nice To Haves

Bachelor’s degree in Nursing.
Prior nursing experience in an Outpatient & Home Infusion setting.

Responsibilities

Develop and maintain core therapy and service-line admissions through positive referral-source relationships.
Identify opportunities to expand business with current referral sources and business associates in collaboration with leadership.
Evaluate current and future clinical and service needs for new and existing accounts.
Coordinate in-services and continuing education programs for referral sources and their support staff.
Collaborate with referral sources, including hospital case managers, home health agencies, and physician offices, to coordinate care for new patient referrals.
Coordinate and communicate discharge-planning activities for new patient referrals with appropriate personnel and referral sources.
Attend and participate in appropriate office and sales meetings, training programs, regional and national trade shows as needed, and conventions as directed by the leader.
Adapt interactions to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Perform other related duties as assigned.
Assist referral sources and patients with identifying appropriate candidates for home infusion or home health care and assessing patient or caregiver ability to provide care.
Provide patient education and training regarding therapy and supplies; clarify expectations for care in the home and coordinate medication connection at the hospital or facility when needed.