Home Infusion Clinical Liaison (Hybrid)
About The Position
The Home Infusion Clinical Liaison drives patient recruitment, referral growth, and provider engagement for the Home Infusion service across the Boston Medical Center Health System, while supporting patient advocacy throughout the continuum of care. Operating under administrative direction as a non-management professional, this role is the central intermediary among referral sources, interdisciplinary clinical care teams, patients, and caregivers. Through outreach, clinical education, and transition-of-care coordination, the position builds referral pipelines, supports timely onboarding, improves community access to specialized home infusion therapies, and advances equitable, patient-centered care.
Requirements
- Bachelor’s degree in Nursing, Healthcare Administration, Business, Marketing, Life Sciences, or a related healthcare field, combined with 3–5 years of experience in home infusion, specialty pharmacy, healthcare business development, care coordination, or clinical liaison roles; or an equivalent combination of education and experience.
- Registered Nurse (RN) license.
- Knowledge of home infusion therapies, clinical referral requirements, and discharge planning workflows.
- Knowledge of commercial insurance authorization processes, payer-specific criteria, and healthcare reimbursement models.
- Ability to establish and maintain professional relationships with physicians, advanced practice providers, case managers, and hospital leaders.
- Ability to deliver clinical presentations, programmatic in-services, and educational training to healthcare professionals and consumer audiences.
- Ability to coordinate care across Pharmacy, Nursing, Revenue Cycle, and Drug Access teams.
- Ability to manage multiple referral pipelines, track data metrics, and prioritize tasks independently in a hybrid work environment.
Nice To Haves
- Experience using the Epic electronic medical record (EMR) platform.
- Experience in patient recruitment, provider relationship management, or healthcare referral development.
Responsibilities
- Establish, maintain, and expand professional relationships with providers, nursing leaders, case managers, discharge planners, home health agencies, hospitals, and community partners to increase Home Infusion service utilization.
- Review, prioritize, and qualify referrals and coordinate their conversion into active home therapy starts with Pharmacy, Nursing, Revenue Cycle, and Drug Access teams.
- Coordinate discharge planning and timely clinical entry for referred patients.
- Serve as the primary contact among providers, patients, families, and interdisciplinary teams, providing updates on therapy initiation and access barriers.
- Educate patients and caregivers about treatment options, service expectations, home administration procedures, financial responsibilities, and therapy-related safety rules.
- Maintain operational documentation, data reports, and performance improvement registries using electronic medical records, tracking software, and organizational reporting tools.
- Evaluate referral pipelines, conversion rates, and access barriers to support program improvement.
- Conduct presentations, in-services, consultations, and training for healthcare providers, referral sources, patients, and families on Home Infusion services, specialty pharmacy criteria, and insurance qualification frameworks.
Benefits
- Medical, dental, vision, and pharmacy benefits
- Discretionary annual bonuses and merit increases
- Flexible Spending Accounts
- 403(b) savings matches
- Paid time off
- Career advancement opportunities
- Resources to support employee and family well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
