Infusion Nurse Clinical Liaison

Cencora•Chicago, IL

2d•$62,400 - $97,900•Onsite

About The Position

The Ambulatory Infusion Clinical Sales Liaison drives referrals to Loyola Medicine’s ambulatory infusion offerings, primarily by working with Loyola practices and also assisting with external referrals. The Liaison supports ambulatory and home infusion, helping match patients to the appropriate site of care and guiding referred patients from order through their first treatment. The role is a primary point of contact among referring clinicians and practice staff, hospital case management, patients and caregivers, and infusion center teams. This position combines clinical judgment to assess patient suitability for outpatient infusion with consultative sales skills to build and sustain referral relationships across Loyola Medical Group, Loyola hospitals, and specialty clinics. The Liaison also supports community and other external practices and collaborates with infusion nurses, pharmacists, referral hub staff, and operations leaders to improve access, patient experience, and clinical outcomes. The role is onsite in Maywood, Illinois, supporting surrounding Loyola locations.

Requirements

Current, unrestricted Registered Nurse (RN) license in the State of Illinois.
At least 3 years of RN clinical experience in an ambulatory infusion center, oncology or specialty infusion setting, home infusion, or a relevant specialty practice.
At least 2 years of experience in clinical sales, business development, physician liaison work, or clinical outreach.
Strong working knowledge of infusion therapies, including biologics, immunoglobulins, iron, hydration, antibiotics, and chemotherapy support, as well as vascular access and infusion reaction management.
Excellent verbal, written, and presentation skills, with the ability to teach and influence clinical and non-clinical audiences.
Strong organizational skills and ability to manage multiple referrals, accounts, and deadlines.
Self-directed, relationship-driven, and comfortable carrying sales goals and metrics.
Proficiency in Epic or a comparable EHR, CRM tools, and Microsoft Office.
Ability to collaborate with physicians, nurses, pharmacists, case managers, and referral hub staff while maintaining confidentiality and professionalism.

Nice To Haves

Knowledge of home health and home infusion regulations.

Responsibilities

Grow ambulatory infusion volume by educating Loyola Medical Group and specialty-practice clinicians and staff about services, therapies, sites, and program benefits.
Build consultative relationships with Loyola practices, hospital case management, patient placement teams, and patient flow teams.
Encourage eligible inpatients and emergency department patients to use ambulatory infusion after discharge, in partnership with case managers and patient flow navigators.
Develop a call plan with referral-volume, referring-provider, and chair-utilization targets; track activity and results using CRM or reporting tools.
Identify access gaps and growth opportunities, and share market feedback with infusion leadership.
Assist external practices and community providers with referrals, confirm orders and clinical information are complete, and coordinate intake with the infusion center.
Respond to external referral requests and update referring offices about status, start dates, and outcomes.
Share external referral trends and access needs with infusion leadership.
Coordinate with the home infusion program to identify patients suited to home infusion and support transitions from hospital or clinic to home care.
Assess home suitability, including the home environment, caregiver support, venous access, and therapy.
Educate patients and caregivers about home infusion, collect pre-admission information, and facilitate service initiation with home infusion pharmacy and nursing teams.
Promote home and ambulatory infusion options and guide site-of-care decisions with physicians, case managers, and patient flow navigators.
Collaborate with providers to identify candidates for ambulatory infusion and conduct patient assessments and chart reviews for clinical suitability.
Escalate clinical questions to the infusion pharmacist, nurse manager, or medical director, and ensure orders are complete and appropriate before scheduling.
Coordinate referrals with the referral hub for benefits verification, prior authorization, and intake processing; hand off complete referrals, resolve open items, and track patients through onboarding to first treatment.
Support patient enrollment and communicate with infusion teams to ensure labs, pre-medications, and other pre-visit requirements are in place; nursing scheduling is handled by those teams.
Collect pre-admission information and educate patients and caregivers in person, by phone, or by video about what to expect before, during, and after infusion.
Follow referrals through completion, communicate start dates, delays, and outcomes to referring offices, and check in with patients and caregivers to address or escalate concerns.
Develop, refine, and deliver educational materials for clinical teams, referring offices, and patients.
Serve as a resource for clinical and logistical questions about infusion services, therapies, and referral workflows; present at meetings, grand rounds, lunch-and-learns, and community events as appropriate.
Protect confidential patient and proprietary information in accordance with HIPAA, Trinity Health policy, and applicable laws and regulations.
Conduct outreach in compliance with healthcare marketing, anti-kickback, Stark, and hospital policies.
Support Loyola Medicine’s mission, values, and patient experience standards.