Clinical Nurse Liaison

Memorial Hermann Health System•Des Moines, IA

About The Position

The Clinical Nurse Liaison uses knowledge of Memorial Hermann programs to assess patient referrals and present assessment information to physicians. The position supports marketing of hospital services and continuous quality improvement with external referral sources, social workers, discharge planners, case managers, other healthcare professionals, families, and patients. The role is responsible for increasing utilization of Memorial Hermann’s clinical services.

Requirements

Graduate from an accredited school of professional nursing, vocational nursing, or licensed practical nursing.
Current Texas RN license required.
Certificate in Basic Life Support required.
Minimum of three years of nursing experience in rehabilitation, ER, SICU/NICU nursing, or a related field.
Ability to multitask, prioritize work, pay close attention to details, and meet deadlines.
Ability to demonstrate principles of care for pediatric and geriatric patients within a rehabilitation environment.
Excellent organizational and communication skills.
Clinical knowledge to assess patients for hospital programs.
Working knowledge of various data systems.
Ability to communicate complex ideas effectively, both orally and in writing.
Ability to work independently with little or no supervision and demonstrate problem-solving and critical-thinking skills when making decisions.

Nice To Haves

BSN, CRRN, CNRN, or CCM.
Experience in a similar position or in Case Management.

Responsibilities

Conduct clinical assessments of patient referrals and present assessments to physicians for admission.
Participate in ongoing process improvement efforts related to the admissions process.
Serve as a resource to directors in identifying processes that hinder referral sources’ ability to use Memorial Hermann as their facility of choice.
Understand Memorial Hermann programs and effectively market services.
Participate in hospital marketing programs, events, conferences, and in-services.
Develop and maintain working relationships with external referral sources and internal staff, including Admissions, physicians, the Outpatient Clinic, Marketing staff, and other departments.
Adhere to confidentiality rules when interacting with referral sources, patients, families, and colleagues.
Promote quality patient care and customer satisfaction while supporting safety, cost efficiency, and continuous quality improvement.
Provide safe care to patients, staff, and visitors and follow Memorial Hermann policies, procedures, and standards for time management, supply management, productivity, and service quality.
Meet mandatory and continuing education and skills competency requirements; support department goals; and serve as a preceptor, mentor, and resource to less experienced staff.
Model Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Perform other duties as assigned.