Infusion Nurse Clinical Liaison

Cencora • Chicago, IL

1d • Onsite

About The Position

The Ambulatory Infusion Clinical Sales Liaison drives referrals to Loyola Medicine’s ambulatory infusion offerings, primarily from Loyola practices, while also supporting external referrals. The Liaison supports ambulatory and home infusion and helps match patients to the appropriate site of care. Serving as the primary point of contact among referring clinicians and practice staff, hospital case management, patients and caregivers, and infusion center teams, the Liaison guides referred patients from order through their first treatment.

This role combines clinical judgment to assess outpatient infusion suitability with consultative sales skills to build and sustain referral relationships across Loyola Medical Group, Loyola hospitals and specialty clinics. The Liaison also assists community and other external practices with referrals and works with infusion nurses, pharmacists, referral hub staff and operations leaders to improve access, patient experience and clinical outcomes. The position is onsite in Maywood, Illinois, supporting surrounding Loyola locations.

The Liaison conducts patient assessments and chart reviews, coordinates referral intake and onboarding, educates patients and caregivers, supports home infusion transitions, and follows referrals through to treatment. The role also develops educational resources, presents to clinical and community audiences, identifies access and growth opportunities, and conducts outreach in compliance with patient privacy, healthcare marketing and referral regulations.

Requirements

• Current, unrestricted Registered Nurse (RN) license in the State of Illinois.
• At least 3 years of clinical RN experience in an ambulatory infusion center, oncology or specialty infusion setting, home infusion, or a relevant specialty practice.
• At least 2 years of experience in clinical sales, business development, physician liaison work or clinical outreach.
• Strong working knowledge of infusion therapies, including biologics, immunoglobulins, iron, hydration, antibiotics and chemotherapy support, as well as vascular access and infusion reaction management.
• Knowledge of site-of-care and health system referral processes.
• Excellent verbal, written and presentation skills, with the ability to teach and influence clinical and non-clinical audiences.
• Strong organizational skills and the ability to manage multiple referrals, accounts and deadlines.
• Self-directed and relationship-driven, and comfortable carrying sales goals and metrics.
• Proficiency with Epic or a comparable EHR, CRM tools and Microsoft Office.
• Ability to collaborate with physicians, nurses, pharmacists, case managers and referral hub staff while maintaining confidentiality and professionalism.

Nice To Haves

• Knowledge of home health and home infusion regulations.

Responsibilities

• Grow ambulatory infusion referrals by calling on Loyola Medical Group and specialty practices and educating clinicians and practice staff about services, therapies, sites and program benefits.
• Build and maintain consultative relationships with Loyola practices, hospital case management, and patient placement and flow teams.
• Encourage appropriate referrals of eligible inpatients and emergency department patients to ambulatory infusion at discharge.
• Develop and execute a call plan, track referral activity and results in a CRM or reporting tool, and work toward referral volume, new-provider and chair-utilization targets.
• Identify access gaps and growth opportunities, and share market feedback with infusion leadership.
• Assist external practices and community providers with referrals, confirm orders and clinical information are complete, coordinate intake, and provide status updates.
• Partner with the home infusion program to identify appropriate patients and coordinate transitions from hospital or clinic to home infusion.
• Assess home infusion suitability, including home environment, caregiver support, venous access and therapy; educate patients and caregivers and facilitate service initiation.
• Collaborate with providers to identify suitable ambulatory infusion candidates and review diagnosis, ordered therapy, venous access, reaction history and site-of-care criteria.
• Escalate clinical questions to the infusion pharmacist, nurse manager or medical director, and ensure orders are complete and appropriate before scheduling.
• Coordinate complete referrals with the referral hub, resolve open intake items and track patients through onboarding to first treatment.
• Communicate with infusion center or home infusion teams to ensure labs, pre-medications and other pre-visit requirements are in place; nursing scheduling is handled by those teams.
• Gather pre-admission information and educate patients and caregivers in person, by phone or by video about what to expect before, during and after infusion.
• Follow referrals through completion, close the loop with referring offices on start dates, delays and outcomes, and address or escalate patient and caregiver concerns.
• Develop, refine and deliver educational materials for clinical teams, referring offices and patients.
• Serve as a resource for clinical and logistical questions about infusion services, therapies and referral workflows, and present at meetings and community events as appropriate.
• Protect patient and proprietary information in accordance with HIPAA, Trinity Health policy and applicable legal and regulatory requirements.
• Conduct outreach in compliance with healthcare marketing, anti-kickback and Stark rules and hospital policy, while supporting Loyola Medicine’s mission, values and patient experience standards.

Benefits

• Medical, dental and vision care.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave and paid caregiver leave.
• Training programs, professional development resources and mentorship programs.
• Opportunities to participate in employee resource groups and volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed