Infusion Nurse Clinical Liaison

Cencora•Town of Berlin, NY

2d•$62,400 - $97,900•Onsite

About The Position

The Infusion Nurse Clinical Liaison drives referrals to Loyola Medicine’s ambulatory infusion offerings, primarily from Loyola practices, while also supporting external referrals. The Liaison supports ambulatory and home infusion, helps determine the appropriate site of care, and guides referred patients from order through their first treatment. The role serves as a primary point of contact among referring clinicians and practice staff, hospital case management, patients and caregivers, and infusion center teams. Combining clinical judgment with consultative sales skills, the Liaison assesses whether patients are appropriate for outpatient infusion and develops referral relationships across Loyola Medical Group, Loyola hospitals and specialty clinics. The role also supports community and other external practices and collaborates with infusion nurses, pharmacists, referral hub staff and operations leaders to improve access, patient experience and clinical outcomes. This is an onsite position in Maywood, Illinois, supporting surrounding Loyola locations.

Requirements

Current, unrestricted Registered Nurse (RN) license in the State of Illinois.
At least 3 years of clinical RN experience in an ambulatory infusion center, oncology or specialty infusion setting, home infusion, or a relevant specialty practice.
At least 2 years of experience in clinical sales, business development, physician liaison work or clinical outreach.
Strong working knowledge of infusion therapies, including biologics, immunoglobulins, iron, hydration, antibiotics and chemotherapy support, as well as vascular access and infusion reaction management.
Knowledge of site-of-care and health system referral processes.
Excellent verbal, written and presentation skills, including the ability to teach and influence clinical and non-clinical audiences.
Strong organizational skills and ability to manage multiple referrals, accounts and deadlines.
Self-directed, relationship-driven, and comfortable carrying sales goals and metrics.
Proficiency in Epic or a comparable EHR, CRM tools and Microsoft Office.
Ability to work collaboratively with physicians, nurses, pharmacists, case managers and referral hub staff while maintaining confidentiality and professionalism.

Nice To Haves

Knowledge of home health and home infusion regulations.

Responsibilities

Grow ambulatory infusion referrals by educating Loyola Medical Group and specialty-practice clinicians and staff about the program’s services, therapies, sites and benefits.
Build consultative relationships with Loyola practices, hospital case management, and patient placement and flow teams.
Promote referrals of eligible inpatients and emergency department patients to ambulatory infusion at discharge.
Develop and execute a call plan prioritizing Loyola practices; set and track referral, provider-growth and chair-utilization targets using CRM or reporting tools.
Identify access gaps and growth opportunities, and share market feedback with infusion leadership.
Assist external practices and community providers with referral processes, ensure orders and clinical information are complete, coordinate intake, and communicate referral status and outcomes.
Share external referral trends and access needs with infusion leadership.
Coordinate with the home infusion program to identify patients suited to home treatment and facilitate transitions from hospital or clinic to home infusion.
Assess home infusion suitability, including home environment, caregiver support, venous access and therapy; educate patients and caregivers, gather pre-admission information and facilitate service initiation.
Promote and support decisions between ambulatory and home infusion services with physicians, case managers and patient flow navigators.
Collaborate with providers to identify appropriate candidates for ambulatory infusion therapy.
Conduct patient assessments and chart reviews for clinical suitability, including diagnosis, ordered therapy, venous access, prior reactions and site-of-care criteria; escalate clinical questions and ensure orders are complete before scheduling.
Coordinate referrals with the referral hub, hand off complete referrals, resolve outstanding items and track onboarding through first treatment.
Support patient enrollment and communicate with infusion teams to ensure labs, pre-medications and other pre-visit requirements are in place; nursing scheduling is handled by those teams.
Gather pre-admission information and educate patients and caregivers in person, by phone or video about infusion care.
Follow referrals through completion, update referring offices on start dates, delays and outcomes, check in with patients and caregivers, and resolve or escalate concerns.
Develop, refine and deliver educational materials for clinical teams, referring offices and patients.
Serve as a resource for clinical and logistical questions about infusion services, therapies and referral workflows; present at meetings and community events as appropriate.
Maintain confidentiality in accordance with HIPAA, Trinity Health policy and applicable legal and regulatory requirements.
Conduct outreach in compliance with healthcare marketing, anti-kickback and Stark rules and hospital policy.
Support Loyola Medicine’s mission, values and patient experience standards.