Risk Strategy & Operations Lead

We’re looking for a Senior Lead, Risk Strategy & Operations to drive critical initiatives across Risk functions - including Verifications, Underwriting, Fraud and Recovery. As a member of the Risk Ops leadership team, you will drive strategic, analytical, and operational projects and implement processes and programs with the goal of protecting our community of brands and retailers. This is an ideal role for someone who wants to work as a high-impact individual contributor within a functional area and have the opportunity to lead projects from strategy to execution, to ongoing implementation and iteration.

• Lead the development of Risk strategy and planning to increase operational efficiency and reduce exposure to fraud and defaults
• Drive strategic, analytical, and operational projects and be responsible for their execution, monitoring, and ongoing implementation
• Develop and refine policy for programs with significant customer and business impact
• Lead cross-functional initiatives and strategy to ensure the success of the team and company goals
• Own performance management processes, including building dashboards, monitoring, diagnosing, and reporting on key trends across Risk
• Drive resolution actions for highly sensitive Risk cases and ensure operational changes are implemented as needed
• Collaborate with Data Science, Product, Engineering, Sales, and other Operations teams to achieve business objectives
• Develop processes and policies and manage programs/projects
• Communicate effectively through written and verbal communication
• Flex between analytical, strategic, and operational aspects of the job
• Knowledge of SQL is preferred.

• Bachelor's degree and 7-10 years of experience in strategy and operations roles at high-growth companies
• Background in management consulting, investment banking, or private equity preferred but not required
• Experience in driving projects from strategy through implementation in fast-paced, ambiguous environments
• Highly analytical and data-driven, with the ability to translate complex analyses into actionable insights
• Ability to work cross-functionally with Data Science, Product, Engineering, Sales, and other Operations teams
• Experience in developing processes, policies, and managing programs/projects
• Passion for Risk teams, programs, and policy preferred
• Excellent written and verbal communication skills
• Ability to flex between analytical, strategic, and operational aspects of the job
• Knowledge of SQL preferred

• Flexible work model with options for remote work or a mix of office and remote work
• Opportunity to work with a diverse employee community
• Ownership and participation in the founding process of the business
• Use of technology and data to level the playing field for brands and boutiques
• Focus on helping customers grow their business
• Curiosity and resourcefulness encouraged in problem-solving and decision-making
• Backed by top investors in retail and tech
• Equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression
• Commitment to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities