IT Manager

The job overview for the position at Arc Institute is that they are seeking an experienced IT leader to manage the Institute's IT systems and projects. The IT Manager will be responsible for overseeing all information technology systems and designing and implementing Arc's future IT roadmap. The successful candidate should have strong interpersonal skills, problem-solving abilities, curiosity, and organizational skills. The main focus of the role is to ensure exceptional IT system performance and support for scientific labs and the operations team.

• Ensure an exceptional level of IT system performance and support to users in scientific labs and our operations team.
• Set a long term strategy and roadmap for IT at Arc; set and execute on quarterly goals alongside other functions.
• Define and manage technical IT projects through the full lifecycle - from user needs to planning to execution, through to deployment and training.
• Implement and monitor essential IT operations, including servers and cloud computing, operating systems, security tools, applications, email systems, laptops, desktops, software, and hardware.
• Manage IT vendors providing front-end helpdesk support to Arc, eventually managing an in-house team.
• Collaborate with other technical support teams including Lab Operations, Facilities, Infrastructure, and others to ensure alignment and shared execution on meeting Arc’s ongoing needs.
• Develop user communications, user guides, and training programs to increase end user computer literacy and self-sufficiency.
• Develop business continuity plans and disaster recovery procedures for IT systems.

Experience managing information technology systems

Ability to design and implement IT roadmaps

Strong problem-solving skills

Curiosity and interest in staying up-to-date with developments in the field

Organizational skills and ability to bring order to chaos

Ability to ensure exceptional IT system performance and support

Experience defining and managing technical IT projects

Knowledge of essential IT operations, including servers, cloud computing, operating systems, security tools, applications, email systems, laptops, desktops, software, and hardware

Experience managing IT vendors and helpdesk support

Collaboration skills and ability to work with other technical support teams

Ability to develop user communications, user guides, and training programs

Knowledge of business continuity planning and implementation

• Long-term strategy and roadmap for IT at Arc
• Quarterly goal setting and execution
• Technical IT project management
• Implementation and monitoring of essential IT operations
• Management of IT vendors and in-house team
• Collaboration with other technical support teams
• Development of user communications, guides, and training programs
• Business continuity procedures and data backups
• Overall IT budget management
• Base salary range of $159,500-$181,500
• Eligibility for annual discretionary bonus