Information Technology Manager

The job overview for the position at Arc Institute is that they are seeking an experienced IT leader to manage the Institute's IT systems and projects. The IT Manager will be responsible for ensuring exceptional IT system performance and support for scientific labs and the operations team. They will also be responsible for setting a long-term strategy and roadmap for IT, managing technical IT projects, implementing and monitoring essential IT operations, managing IT vendors, and collaborating with other technical support teams. Additionally, the IT Manager will develop user communications, guides, and training programs to increase end user computer literacy and self-sufficiency.

• Ensure an exceptional level of IT system performance and support to users in scientific labs and our operations team.
• Set a long term strategy and roadmap for IT at Arc; set and execute on quarterly goals alongside other functions.
• Define and manage technical IT projects through the full lifecycle - from user needs to planning to execution, through to deployment and training.
• Implement and monitor essential IT operations, including servers and cloud computing, operating systems, security tools, applications, email systems, laptops, desktops, software, and hardware.
• Manage IT vendors providing front-end helpdesk support to Arc, eventually managing an in-house team.
• Collaborate with other technical support teams including Lab Operations, Facilities, Infrastructure, and others to ensure alignment and shared execution on meeting Arc’s ongoing needs.
• Develop user communications, user guides, and training programs to increase end user computer literacy and self-sufficiency.
• Develop business continuity plans and disaster recovery procedures for IT systems.

• Experience in managing information technology systems
• Ability to design and implement IT roadmaps
• Strong problem-solving skills
• Curiosity and interest in staying updated with the latest developments in the field
• Excellent organizational skills
• Ability to ensure exceptional IT system performance and support
• Experience in defining and managing technical IT projects
• Knowledge of essential IT operations, including servers, cloud computing, operating systems, security tools, applications, email systems, laptops, desktops, software, and hardware
• Experience in managing IT vendors and helpdesk support
• Collaboration skills with other technical support teams
• Ability to develop user communications, user guides, and training programs
• Knowledge of business continuity planning and disaster recovery

• Long-term strategy and roadmap for IT at Arc
• Quarterly goal setting and execution
• Technical IT project management
• Implementation and monitoring of essential IT operations
• Management of IT vendors and in-house team
• Collaboration with other technical support teams
• Development of user communications, guides, and training programs
• Business continuity procedures and data backups
• Overall IT budget management
• Base salary range of $159,500-$181,500
• Eligibility for annual discretionary bonus