Payment Operations Analyst

The job overview for the Payment Ops Analyst role at Gusto is to ensure the efficient operation of the payments infrastructure and the smooth movement of money. This includes managing payment origination, reconciliation, and reporting in the backend system. The analyst will be responsible for executing and maintaining processes to support scalability. The role requires a strong understanding of the payment transaction lifecycle and the ability to identify and resolve any issues that arise. The Payment Ops Analyst will work in a collaborative and inclusive environment as part of a small, close-knit team.

Develop a strong understanding of all aspects of the payment transaction lifecycle; from architecture, execution, reconciliations, and error resolution.

Identify, escalate, track, and resolve payment-related issues and discrepancies.

Collaborate with cross-functional teams to ensure efficient and accurate payment operations.

Execute and maintain processes that help the company operate at scale.

Ensure that the payments infrastructure is operating efficiently and money is moving as expected.

Oversee the end-to-end lifecycle of money movements, including payment origination, reconciliation, and reporting.

Work closely with the backend system to ensure accurate payment processing and reporting.

Develop and maintain documentation for payment processes and procedures.

Stay up-to-date with industry trends and best practices in payment operations.

Collaborate and support team members in a positive and inclusive work environment.

Develop a strong understanding of all aspects of the payment transaction lifecycle; from architecture, execution, reconciliations, and error resolution.

Identify, escalate, track, and resolve payment related issues with cross functional partners.

Serve as an additional line of defense to catch and prevent payment errors and loss.

Be a partner with risk, accounting, and tax teams as the point of contact for Gusto’s operational payment systems.

Monitor ACH file submissions and mitigate any transmission issues with Gusto’s payment partners.

Support the Payment Operations project team on implementations and continual improvement initiatives.

Curious, driven, focused, and detail-oriented. Able to influence without authority. Relentless in driving to closure and building strong relationships.

Analytic thinker, ability to map connections by looking for background information or by comparing practical examples.

• Competitive salary and benefits package
• Opportunity to work in a fast-paced and ambiguous environment
• Ability to work cross-functionally and build strong relationships
• Potential for growth and advancement within the company
• Access to learning opportunities, including the chance to learn SQL
• Flexible work schedule with availability to work in the PST time zone
• Equal opportunity employer with a commitment to diversity and inclusion
• Accommodations available for individuals with disabilities