Risk Management Coordinator

Open Health Care Clinic•St. George, LA

14h

About The Position

The Risk Management Coordinator supports the organization-wide risk management and patient safety program. The role coordinates emergency preparedness activities, risk management education, policy and procedure review, event and incident reporting, and safety rounding. It promotes a just culture of safety that encourages reporting of events, near misses, and unsafe conditions to help identify system issues, reduce preventable harm, strengthen emergency readiness, and sustain corrective actions. The coordinator works closely with Compliance, Operations, Clinical Leadership, the Facilities Team, and other departments to support a safe environment for patients, staff, and visitors. The position coordinates emergency preparedness training and exercises; supports drill and actual-event planning, documentation, and after-action reviews; and tracks improvement plans through completion. It develops and delivers risk management and patient safety education, reviews and tracks incident reports and corrective actions, trends event data, coordinates policy reviews, and conducts patient safety and risk rounds. The role also prepares reports and presentations, supports risk management plans and regulatory readiness documentation, and assists committees and departments with cross-functional risk reduction. The job requires driving during the workday and local or out-of-state travel. Work may involve a business-office environment with moderate noise, confined areas, and extended periods at a computer terminal. Physical demands include regularly standing, sitting, talking, hearing, and using hands and fingers to operate computer and telephone keyboards; close vision is required for computer work, and light to moderate lifting is required. Reasonable accommodations may be made for individuals with disabilities. Duties may change or additional responsibilities may be assigned based on organizational needs.

Requirements

Minimum of three years of experience in clinical operations, quality improvement, regulatory compliance, staff education, or healthcare quality management.
Strong knowledge of ambulatory clinic operations, quality improvement methodologies, and healthcare regulations.
Knowledge of HRSA Health Center Program requirements and/or FTCA risk management standards.
Experience tracking competencies, training programs, and compliance requirements.
Strong data analysis and reporting skills.
Ability to coordinate multiple projects and meet deadlines.
Excellent communication, presentation, organizational, and problem-solving skills.
Proficiency in electronic health records, Microsoft Office applications, and healthcare reporting systems.
Ability to meet the stated physical demands, with reasonable accommodations where applicable.
Ability to drive during the workday and travel locally or out of state as required.

Nice To Haves

Bachelor's degree in Nursing, Healthcare Administration, Public Health, or a related field is preferred.
Experience in a Federally Qualified Health Center (FQHC), ambulatory care, or community health setting is preferred.
Experience with HRSA, FTCA, accreditation, or regulatory readiness activities is preferred.

Responsibilities

Meet professional, ethical, and applicable legislative standards and adhere to organizational core values.
Coordinate emergency preparedness training and exercise schedules, including drills, tabletop exercises, emergency code education, and other readiness activities.
Partner with leaders, the Emergency Management Team, Facilities, Operations, and clinical departments to plan, conduct, and document drills and actual-event responses.
Maintain drill documentation, participant records, observations, and supporting evidence for organizational and regulatory review.
Facilitate after-action reviews and document strengths, improvement opportunities, corrective actions, responsible parties, target dates, and completion status.
Monitor improvement plans through closure and verify that changes are incorporated into training, procedures, or the Emergency Operations Plan as appropriate.
Support review of emergency equipment, supplies, communication systems, evacuation information, and site readiness.
Develop, coordinate, and deliver risk management and patient safety education for new and existing staff.
Maintain training materials and track completion of assigned risk management and emergency preparedness education.
Promote a just culture that supports timely reporting, respectful review, organizational learning, and accountability without discouraging good-faith reporting.
Guide staff and leaders in identifying hazards, reporting unsafe conditions, and escalating urgent safety concerns.
Communicate lessons learned, trends, and risk-reduction strategies while protecting confidential and privileged information.
Review submitted event reports for completeness, classification, routing, and follow-up; obtain additional information as needed.
Assist with fact gathering, interviews, documentation review, and system-based event analysis under risk and compliance leadership direction.
Track investigations, corrective actions, responsible parties, due dates, and closure documentation.
Trend event data and prepare routine leadership and committee reports; promptly escalate serious, urgent, or potentially reportable events.
Maintain confidentiality of event reports, investigations, peer review information, and other protected risk management materials.
Coordinate scheduled reviews of risk management, patient safety, emergency preparedness, incident reporting, and environment-of-care policies and procedures.
Compare policies with current practices, identified risks, after-action findings, audit results, and applicable regulatory expectations; route recommended revisions for review and approval.
Maintain policy review schedules, revision history, approval documentation, and related staff communication or education.
Assist departments in developing procedures and tools that support consistent reporting, follow-up, and risk mitigation.
Conduct scheduled patient safety and risk rounds with Facilities and multidisciplinary participants at clinical and administrative locations.
Assess environment-of-care, emergency preparedness, fire and life safety, security, hazard control, equipment readiness, infection prevention, medication storage, patient privacy, and other areas included in approved rounding tools.
Document rounding findings through observation, staff interviews, log review, and other approved methods.
Prepare corrective action plans and track findings through resolution; verify actions and monitor whether improvements are sustained.
Report recurring or high-risk findings to leadership and designated committees for prioritization and resource allocation.
Prepare monthly, quarterly, and annual reports, dashboards, summaries, and presentations for leadership and designated committees.
Support the organizational risk management plan, quarterly risk assessments, emergency preparedness documentation, and regulatory readiness files.
Coordinate meeting materials, action logs, and follow-up for risk management and patient safety activities as assigned.
Collaborate with departments to address cross-functional risks and perform other assigned risk management, patient safety, emergency preparedness, and compliance duties.