Risk Management Coordinator

ServiceNet • Northampton, MA

2d • $65,000 - $90,000

About The Position

ServiceNet is seeking a Risk Management Coordinator to help create safer services and workplaces through incident review, risk prevention, health and safety, and emergency preparedness. Reporting to the Chief Quality Officer, the coordinator will coordinate risk management efforts across ServiceNet and work closely with Quality & Compliance Business Partners, the Property Department, and program leaders to identify concerns, investigate incidents, and turn findings into practical improvements.

The role reviews significant incidents, identifies reporting gaps, analyzes trends, and conducts or coordinates assigned investigations. It also supports root cause analysis and follow-up; coordinates property inspections, environmental audits, insurance company site surveys, emergency drills, and plan reviews; and tracks recommendations and corrective actions through completion. The coordinator helps develop and monitor ServiceNet’s Risk Management Plan, participates in insurer meetings, maintains risk and safety documentation, supports accreditation readiness, and prepares leadership reports. The position leads or co-leads the Health & Safety Committee and provides safety education and lessons learned to staff and program leaders.

The position is full-time, Monday through Friday, 9 a.m. to 5 p.m., and is based in Northampton, Massachusetts, or the Main Business Office. The annual salary is $65,000–$90,000, based on education and experience.

Requirements

• Bachelor’s degree in public health, safety management, risk management, human services, social work, or a related field.
• At least five years of progressive experience in risk management or safety within human services, healthcare, or a related field.
• Familiarity with CARF, DDS, DMH, and OSHA requirements.
• Experience with incident analysis, safety systems, and loss prevention.
• Strong organizational, analytical, and communication skills.
• Ability to maintain clear records, manage multiple priorities, and follow action items through completion.
• Ability to build collaborative relationships and coordinate work across departments.
• Sound judgment and commitment to confidentiality, professionalism, and accountability.

Nice To Haves

• Master’s degree or equivalent experience.

Responsibilities

• Review significant incidents, identify reporting gaps, and analyze trends to strengthen prevention.
• Conduct or coordinate assigned investigations, document findings, and support root cause analysis and follow-up.
• Coordinate property inspections, environmental audits, and insurance company site surveys.
• Track recommendations and corrective actions through completion.
• Coordinate emergency drills and plan reviews for administrative buildings and monitor preparedness across service areas.
• Help develop and monitor ServiceNet’s Risk Management Plan.
• Participate in insurer meetings to identify risks and prevention strategies.
• Maintain risk and safety documentation, support accreditation readiness, and prepare reports for leadership.
• Lead or co-lead the Health & Safety Committee.
• Provide safety education and share lessons learned with staff and program leaders.
• Work across departments to strengthen safety practices and prevent future incidents.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off, including vacation, sick days, holidays, a floating holiday, and personal days
• Signing bonus
• Training and development
• Opportunity for advancement
• 403(b) retirement plan with employer match
• Employer-paid life and disability insurance
• Employee Assistance Program
• Tuition remission
• PSLF eligibility
• Continuing education and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level