RevOps Systems Administrator
About The Position
Magnific is hiring a RevOps Systems Administrator to own Gainsight administration for Customer Success and provide backup Salesforce administration for Sales. The role is part of Revenue Operations & Enablement and reports to the Head of Revenue Operations & Enablement. The administrator will take over Gainsight from the implementation partner, support Customer Success users, and maintain alignment between Salesforce and Gainsight as shared customer-record systems. The position includes administering Gainsight users, permissions, connectors, data jobs, rules, health scores, CTAs, Cockpit, success plans, Journey Orchestrator, reports, dashboards, and access. The administrator will triage Customer Success requests, resolve issues or escalate them to Gainsight support, administer the Salesforce–Gainsight data layer, and provide configuration-level backup administration for Salesforce Sales Cloud. They will manage the RevOps request queue, document platform configuration and changes, and support other revenue tools as assigned. Success is measured by Customer Success operating in Gainsight without the implementation partner, timely triage and resolution of requests, reliable synchronization between Salesforce and Gainsight, regular Gainsight usage by CSMs, and current documentation. The role is remote within the United States and uses English as its working language.
Requirements
- Active Gainsight administrator certification: Gainsight Certified Administrator (Level 2) or Gainsight Certified Administrator for NXT (Level 3).
- Salesforce Certified Platform Administrator certification.
- At least 2 years administering Gainsight CS in production, including rules, data jobs, health scores, CTAs, Journey Orchestrator, reports, and dashboards.
- At least 3 years administering Salesforce Sales Cloud, including Flow, validation rules, permission sets, page layouts, users, reports, and dashboards.
- Hands-on experience with the Gainsight Salesforce Connector, including object mapping, sync rules, and troubleshooting sync errors.
- Clear written English and the ability to explain fixes to CSMs and configuration choices to administrators precisely.
- Deep experience using AI tools such as Claude to accelerate outputs.
Nice To Haves
- Spanish language skills.
- Salesforce Certified Platform Administrator II or Platform App Builder certification.
- Experience with product usage data in Gainsight sourced from a data warehouse such as BigQuery.
- Experience supporting renewals and expansion in a Hunter/Farmer or similar model.
- Experience using Gearset, Jira, Hex, and AI tools such as Claude in daily workflows.
- Experience with other revenue tools such as QuotaPath, Front, Clari, or Outreach.
Responsibilities
- Take over Gainsight administration from the implementation partner, including users and permissions, the Salesforce connector, data jobs, rules, and health scores.
- Administer and support Gainsight for Customer Success, including health scores, CTAs and Cockpit, success plans, Journey Orchestrator, reports, dashboards, and user access.
- Triage Customer Success requests about Gainsight, resolve issues where possible, and escalate other issues to Gainsight support with a clear case.
- Own the Salesforce and Gainsight data layer, including the connector, sync rules, and data quality.
- Provide backup Salesforce administration for Sales at the configuration level, including Flows, validation rules, page layouts, permission sets, users, reports, and dashboards, using the shared RevOps release process.
- Manage the Salesforce RevOps request queue for Gainsight and Sales work, and maintain documentation for every change.
- Document inherited Gainsight rules, data jobs, and health score inputs so team members can follow them.
- Administer, operate, and support other revenue tools as assigned.
- Support Customer Success and Sales in achieving reliable, regular use of the platforms and timely handling of requests.
Benefits
- 10% target annual bonus.
- Private health insurance fully covered for the employee and their family.
- 23 days of vacation, plus December 24 and 31 off and the employee’s birthday off.
- Fully remote work within the United States in a flexible work environment.
- Continuous learning and access to cutting-edge AI tools.
- Free access to Magnific premium products.
- Ownership of a platform launch with impact on Customer Success and Sales operations.
- Global exposure working with Enterprise teams across Europe, the Americas, and Asia-Pacific.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
