Reverse Logistics Coordinator, OTS Supply Chain - Global Transportation & Logistics

Amazon•Antioch, TN

3d•$23 - $25•Onsite

About The Position

Amazon is looking for a Reverse Logistics Coordinator to support the non-inventory movement of new/used technology returns to Global RAD Operation sites (GRO) around the world. This is an exciting opportunity to make history by becoming a member of a team that is focused on reducing the global spend on technology. This role is expected to provide timely resolution to issues in hand by researching & querying internal tools, by taking real-time decisions and having effective communication with the stakeholders (over phone, Chime or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The role will require the candidate to work and communicate internally with multiple teams in different countries like Operations, Supply Chain, AMZL (Amazon Logistics) and externally with Logistic Service Providers and Carriers over the phone, by email and in person based on necessity. They will serve as the primary custodians of the Reverse Logistics ticketing queue for the World and provide resolution for customers on Equipment Returns, Lifecycle, and Liquidation Requests.

Requirements

1+ years of Microsoft Office products and applications experience
1+ years of Microsoft Office (Word, Excel, and Outlook) experience
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required

Nice To Haves

2+ years of transportation and supply chain experience

Responsibilities

Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (FBA, Finance, Software Support, Fulfillment Centers, IT Field Team).
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.
Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Develop performance metrics to assist with driving business results.
Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use.
Prepare and share daily/weekly/monthly metrics and performances dashboards as requested.
Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.