Revenue Operations Manager

City of Shreveport • Greenwood Road, LA

8h • Onsite

About The Position

The Revenue Operations Manager oversees and coordinates various revenue-collecting, accounting, auditing, bookkeeping, and customer activity tasks within the Water and Sewer department. This role involves administering policies, interpreting ordinances, managing the annual budget, and developing/operating billing and collection systems. The position requires the ability to communicate effectively with customers and attention to detail to prevent errors. The manager is also subject to being on call 24/7.

Requirements

• High School Diploma or GED
• Valid State Vehicle Operator's License
• A bachelor's degree in Business Administration, Accounting, Data Sciences and two years work experience or six years work experience in municipal and/or utility revenue collections, or equivalent combination of education and experience.
• Demonstrated ability to perform assigned tasks.
• Experience in utility collections office, extensive knowledge of collection office policies and procedures, and knowledge of water and sewerage system.
• Ability to effectively communicate with customers, both internal and external, on an equal basis with tact and diplomacy; ability to plan and execute approved work programs.
• Attention to detail to avoid errors.
• Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds), along with some combination of climbing and balancing.
• Tasks may involve extended periods of time at a keyboard or work station.
• Requires visual perception and discrimination.
• Requires ability to communicate orally.
• Job must be performed with or without accommodations.

Nice To Haves

• Valid Class 2 Water Distribution and Wastewater Collection Certificates issued by the State of Louisiana, Dept. of Health and Hospitals is preferred but not required.

Responsibilities

• Hires, supervises, trains, evaluates, and coordinates activities of professional and other assigned employees engaged in various revenue collecting, accounting, auditing, bookkeeping, customer activity, and related tasks.
• Administers policies and procedures concerning collecting, accounting, auditing, bookkeeping, customer activity, and related tasks.
• Interprets related ordinances and statutes and renders decisions concerning payments.
• Administers annual budget and controls expenditures of approved funds.
• Develops, modifies, and operates billing and collection systems.
• Performs other related duties as assigned or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED