Revenue Operations Manager

AppDirect•Toronto, ON

3d•Remote

About The Position

AppDirect is seeking a highly analytical, organized, and process-oriented Revenue Operations Manager to join their team. This role will be responsible for optimizing systems and workflows that drive revenue growth. The position is based in their Canada office and supports a global organization, requiring collaboration across teams in North America. The Revenue Operations Manager will serve as a power user and key finance stakeholder for CRM systems (Hubspots or SFDC) and revenue operations workflows, including configuration, automation, data governance, and ERP integrations (e.g., NetSuite). They will design, document, and continuously improve revenue operations processes and standards to support a scalable, global revenue function. This role involves driving cross-functional alignment by partnering with Sales Operations, Legal, Finance, and Product on quote-to-cash workflows, bookings accuracy, and pricing updates. The successful candidate will identify operational risks, develop performance measurement frameworks, and build models to evaluate workflow effectiveness. They will also analyze data and deliver reporting that enhances visibility into operational performance and key revenue drivers, and standardize dashboards, reporting, and tracking to support leadership decision-making. Other duties as assigned.

Requirements

6+ years of experience in sales operations, business operations, revenue operations, or a related field, with a track record of driving process improvements in complex or high-growth environments;
Proficiency in CRM workflow auditing and friction or bottleneck identification;
Ability to identify operational risks, design process measurement frameworks, and model workflow and workforce efficiency;
Bachelor's degree or equivalent experience in finance, operations, or a related field;

Nice To Haves

Experience in HubSpot or SFDC is highly desirable;
Basic understanding of revenue recognition standards (ASC 606) is a plus.

Responsibilities

Serve as a power user and key finance stakeholder for CRM systems (Hubspots or SFDC) and revenue operations workflows, including configuration, automation, data governance, and ERP integrations (e.g., NetSuite);
Design, document, and continuously improve revenue operations processes and standards to support a scalable, global revenue function;
Drive cross-functional alignment by partnering with Sales Operations, Legal, Finance, and Product on quote-to-cash workflows, bookings accuracy, and pricing updates;
Identify operational risks, develop performance measurement frameworks, and build models to evaluate workflow effectiveness;
Analyze data and deliver reporting that enhances visibility into operational performance and key revenue drivers;
Standardize dashboards, reporting, and tracking to support leadership decision-making;
Perform other duties as assigned.