Revenue Operations Manager

AppDirect • Calgary, AB

7d • Hybrid

About The Position

AppDirect is seeking a highly analytical, organized, and process-oriented Revenue Operations Manager to join their team. This role will be instrumental in building structure, optimizing systems and workflows, and driving execution in a fast-moving environment. The Revenue Operations Manager will focus on improving the systems and workflows that support revenue growth and will collaborate cross-functionally with various teams. This position is based in their Canada office and supports a global organization, requiring collaboration across teams in North America.

Requirements

• 6+ years of experience in sales operations, business operations, revenue operations, or a related field, with a track record of driving process improvements in complex or high-growth environments;
• Proficiency in CRM workflow auditing and friction or bottleneck identification;
• Experience in HubSpot or SFDC is highly desirable;
• Ability to identify operational risks, design process measurement frameworks, and model workflow and workforce efficiency;
• Bachelor's degree or equivalent experience in finance, operations, or a related field;

Nice To Haves

• Basic understanding of revenue recognition standards (ASC 606) is a plus.

Responsibilities

• Serve as a power user and key finance stakeholder for CRM systems (Hubspots or SFDC) and revenue operations workflows, including configuration, automation, data governance, and ERP integrations (e.g., NetSuite);
• Design, document, and continuously improve revenue operations processes and standards to support a scalable, global revenue function;
• Drive cross-functional alignment by partnering with Sales Operations, Legal, Finance, and Product on quote-to-cash workflows, bookings accuracy, and pricing updates;
• Identify operational risks, develop performance measurement frameworks, and build models to evaluate workflow effectiveness;
• Analyze data and deliver reporting that enhances visibility into operational performance and key revenue drivers;
• Standardize dashboards, reporting, and tracking to support leadership decision-making;
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees