Manager, Revenue Operations

Lightspeed Commerce, Inc. • Montreal, QC

3d • Hybrid

About The Position

Lightspeed is looking for a Revenue Operations Manager to join our Global Revenue Planning & Reporting team as the owner of GTM governance, operating rules, and performance tooling. In this role, you'll define how the GTM organization runs - setting the policies, business rules, and system requirements that keep Sales, Marketing, and Finance aligned and moving in the same direction. This is a high-ownership role for someone who thinks in systems and thrives on clarity. You'll sit at the intersection of strategy and execution, translating GTM policy into airtight business rules and making sure those rules are reflected accurately across every tool and process the organization depends on. If you're energized by bringing order to complexity and you believe strong governance is what defines a scalable GTM motion - this role is for you.

Requirements

• 5+ years of experience in Revenue Operations, Sales Operations, or a GTM strategy & operations function
• Salesforce fluency - you understand how object relationships, workflows, and automation translate business policy into operational reality
• Proven experience owning business rules, attribution frameworks, or operating model governance in a B2B SaaS environment
• Strong cross-functional track record - you've worked with IS, Data, Marketing, and Sales leadership to drive aligned decisions and system changes
• Comfort working with BigQuery and Looker to validate, QA, and interrogate data that underpins business rules
• Experience documenting complex policies and translating them into clear, actionable requirements for technical teams
• Bachelor's degree in Business, Finance, Operations, or a related field
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position

Nice To Haves

• Familiarity with Looker, Pigment, or Spiff is a plus

Responsibilities

• Own GTM operating rules - define and maintain the rules of engagement that govern how the GTM org works: account categorization, routing, ownership assignment, and lifecycle status definitions across Salesforce and connected systems
• Translate policy into system requirements - act as the bridge between GTM leadership decisions and Information Systems, ensuring every business rule is documented, implemented, and auditable
• Own metric governance - define and maintain the metric definitions, attribution rules, and reporting standards that the business relies on to measure itself; be the authority when definitions are challenged or inconsistent
• Govern major GTM process changes - lead cross-functional alignment on significant process changes (new business models, routing overhauls, territory changes) from policy definition through system implementation
• Define tooling requirements - identify gaps in the current GTM tooling stack, articulate requirements clearly, and partner with Systems and Data teams to deliver scalable solutions
• Build governance infrastructure - document policies, business rules, and process frameworks in a way that makes them accessible, maintainable, and usable by the teams who depend on them
• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.
• You write the rule before you build the workflow - policy clarity is your default, not an afterthought
• You can hold a room of GTM leaders to a definition and make them thank you for it
• You close loops - when you own something, it gets done and stays done
• You see governance as an enabler of speed, not a blocker of it

Benefits

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

What This Job Offers

• Job Type: Full-time
• Career Level: Manager